Service Manager - Jeff Wyler Superior Honda

Jeff Wyler Automotive Family; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Supportive upper management

Training opportunities

Job summary

Jeff Wyler Superior Honda in Cincinnati is relocating to a new Norwood facility and seeks an experienced Service Manager to lead the transition and build the best service department in the country. You will oversee 20+ bay service and parts operations, hire and develop staff, manage budgets, and implement customer-centered processes.

A track record of top performance and strong leadership is required. Join a supportive management team and shape a state-of-the-art service operation with premier

Qualifications

• Forecasts goals and objectives for the department.
• Hires, trains, motivates, counsels, and monitors staff performance.
• Prepares and administers the annual operating budget.
• Maintains reporting systems required by management and the factory.
• Develops and implements a marketing plan to promote service business.
• Ensures compliance with regulations and warranty procedures.

Responsibilities

• Forecasts goals and objectives for the department.
• Hires, trains, motivates, counsels, and monitors performance.
• Prepares and administers an annual operating budget.
• Maintains reporting systems required by management and the factory.
• Develops and implements a marketing plan to promote new and repeat business.
• Directs and schedules the activities of all department employees.
• Ensures proper care, storage, and inventory of tools.
• Keeps work areas clean and maintains service quality.

Skills

Service Manager

Leadership

Customer service

Budgeting

Staffing

Training

Tools

Payroll records

Job description

Our Jeff Wyler Superior Honda will be moving to an ALL-NEW Jeff Wyler Honda near Norwood!!!New Facility!! New Opportunity!!We are looking for an Experienced Service Manager!Our brand-new state-of-the-art dealership will have 20+ bay service and part departments and will be located at the heart of Norwood Area.We are looking for a strong Service Manager / Service Coach to lead the entire transition and to make us the best service department in the country!Are you someone who is not being rewarded for your exceptional results?Are you someone who has a genuine passion for customers?We reward top performance and there are many opportunities for advancement within the company!!Our organization has a belief system that the leader of the service department is an integral position for the entire dealership, and offers full support, training, and strong, proven systems that bring success to the store in both finance and customer satisfaction.We offer:Compensation that is extremely favorable to top performers.A supportive and experienced upper management team focused on fixed operationsStrong technicians and advisors throughout the organizationA collaborative environment based on creativity, and out of the box thinkingAutomotive Service Manager – SummaryRuns an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.INDSJMUAutomotive Service Manager - Essential DutiesForecasts goals and objectives for the department and strives to meet them.Hires, trains, motivates, counsels, and monitors the performance of all service department staff.Prepares and administers an annual operating budget for the service department.Maintains reporting systems required by general management and the factory.Attends manager’s meetings.Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.Strives for harmony and teamwork within the department and with all other departments.Develop and implement a marketing plan which promotes new and repeat business.Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.Understands and ensures compliance with manufacturer warranty and policy procedures.Accounts for all documents ensure that none are missing, and all are processed correctly.Holds weekly department meetings.Directs and schedules the activities of all department employees.Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.Monitors technicians' daily productivity reports and corresponding payroll records.Monitors and follows up on parts orders with the parts manager to ensure availability.Initials all repair orders before submitting them to the warranty department, monitoring sales and hours relative to expectations.Establishes and maintains good working relationships with customers to encourage repeat and referral business.Inform repair technicians of time allowances on each repair order.Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.Keeps abreast of new equipment and tools available and recommends purchases.Ensures that the work areas and customer waiting areas are kept clean.Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.Serves as liaison with factory representatives.Ensure proper care, storage, and inventory of special tools.Ensures that customers' service files are up-to-date and readily available for reference.Ensure that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.Prepares pricing guides and maintenance menus for frequent labor operations.Handles customer complaints immediately and according to the dealership's guidelines.Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.Maintains a safe work environment.Maintains a professional appearance.Other tasks as assigned.