Automotive Service Advisor - Growth, Benefits & Impact

Group 1 Automotive; Norwood (MA); On-site; USD 75,000 - 100,000; Full time

Job summary

Group 1 Automotive is seeking a qualified Automotive Service Advisor in Norwood, MA. You will greet customers, collect vehicle information, provide repair estimates, and coordinate with technicians and warranty companies to ensure quality service.

The role offers a clear path for growth within a Fortune 250 company. Applicants should have at least 1 year of dealership experience, strong communication skills, and a commitment to customer satisfaction.

Qualifications

• At least 1 year of dealership experience.
• Able to write clear and precise repair instructions.
• Provide accurate labor and parts estimates.
• Obtain customer signature on repair orders.
• Coordinate with manufacturers for approval of repairs.
• Meet or exceed sales quotas.

Responsibilities

• Greet service customers in a friendly, professional manner.
• Listen to reasons for vehicle service and document details.
• Provide logical diagnostic or repair recommendations.
• Prepare accurate service estimates.
• Communicate progress and changes to customers.
• Maintain orderly repair orders and timesheets.

Skills

Dealership experience

Repair estimates

Clear repair instructions

Payment method handling

Customer signatures on PO

Communication throughout the day

Warranty coordination

Product knowledge

Sales quotas

Test drives

Job description

Group 1 Automotive is seeking a qualified Automotive Service Advisor in Norwood, MA. You will greet customers, collect vehicle information, provide repair estimates, and coordinate with technicians and warranty companies to ensure quality service.

The role offers a clear path for growth within a Fortune 250 company. Applicants should have at least 1 year of dealership experience, strong communication skills, and a commitment to customer satisfaction.