Service Manager

WOC Energy; Northern (KY); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health insurance

HSA/FSA

401(k) with match

Paid holidays

Life/AD&D

EAP

Job summary

WOC Energy is seeking a Service Manager to lead a team of 2–3 office staff and 6–12 technicians, focusing on safety, quality, and timely service delivery. You will oversee installations, scheduling, and parts inventory while driving customer retention and profitability.

The role requires 3+ years in propane or heating oil service, leadership experience, and a strong commitment to safety and regulatory compliance. A valid CDL is a plus. Competitive pay and benefits are offered.

Qualifications

• 3+ years of hands-on Service Technician experience in the propane or heating oil industry.
• Prior experience leading or supervising technical teams.
• Demonstrated commitment to safety procedures and regulatory compliance.
• Valid driver’s license with a safe, clean driving record.
• Ability to quickly learn and maintain required technical credentials.

Responsibilities

• Lead a service team of 2–3 office staff and 6–12 service technicians with a focus on safety, quality and accountability.
• Plan, estimate, and oversee new customer installations from start to finish.
• Create, prioritize, schedule, and dispatch service work orders to balance urgent needs and planned work.
• Manage service parts and appliance inventory to reduce waste and improve ROI.
• Conduct regular safety meetings and provide ongoing safety training to ensure compliance.
• Review documentation and paperwork for accuracy, quality, and timeliness.
• Support the General Manager with hiring, performance evaluations, sales support, and customer retention.

Skills

Service Technician

Team Leadership

Safety Compliance

Driver’s License

Technical Credentials

Job description

Description

About WOC Energy

For more than six decades, WOC Energy has been a trusted provider of heating fuel to our local communities. Since 1958, we’ve built our reputation on delivering reliable, high‑quality fuel and exceptional customer service. We take pride in offering competitive pricing, customized automatic delivery schedules based on real customer usage, and dependable service our customers count on year‑round. Our team supplies both liquefied petroleum (LP) gas and conventional heating oil, supporting everything from home heating systems to water heaters, dryers, pool heaters, grills, and fireplaces. When you join WOC Energy, you become part of a company with deep roots, a strong future, and a commitment to serving customers the right way.

What Success Looks Like in This Role

Within your first 90 days, you’ll have a well‑organized service operation where technicians know their schedules in advance, service tickets are completed accurately and on time, inventory is controlled with minimal waste, and safety procedures are consistently followed. Your team will know what “great work” looks like and customers will feel it through reliable service and clear communication.

What You’ll Actually Do in Your First 30 Days

• Get to know your service technicians and office staff through ride‑alongs, one‑on‑ones, and observing day‑to‑day operations
• Review current safety procedures, training records, and compliance requirements, identifying any immediate gaps
• Learn EDP’s dispatching, work order, and inventory systems and begin improving scheduling accuracy
• Partner with the General Manager to understand hiring needs, customer priorities, and profitability goals for the service department

What You’ll Do

• Lead a service team of 2‑3 office staff and 6‑12 service technicians with a clear focus on safety, quality, and accountability
• Plan, estimate, and oversee new customer installations from start to finish
• Create, prioritize, schedule, and dispatch service work orders to balance urgent needs and planned work
• Manage service parts and appliance inventory to reduce waste and improve ROI
• Conduct regular safety meetings and provide ongoing safety training to ensure compliance
• Review documentation and paperwork to ensure accuracy, quality, and timeliness
• Support the General Manager with hiring, performance evaluations, sales support, and customer retention efforts

Must Have

• 3+ years of hands‑on Service Technician experience in the propane or heating oil industry
• Prior experience leading or supervising technical teams
• Demonstrated commitment to safety procedures and regulatory compliance
• Valid driver’s license with a safe, clean driving record
• Ability to quickly learn and maintain required technical credentials

Nice to Have

• CDL license
• Experience managing service department budgets, inventory, or profitability metrics
• Experience coordinating installations and large service projects
• Comfort supporting sales and customer retention initiatives

Benefits & Compensation

We offer competitive pay (starting at $75,000 plus bonus) and a comprehensive benefits package designed to support you and your family, including:

• Medical, dental, and vision insurance (multiple plan options)
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 401(k) with company match
• Paid holidays and time off
• Company‑paid $50,000 basic life/AD&D and long‑term disability coverage
• Voluntary supplemental life, AD&D, short‑term disability, and EAP

Our Culture

We’re a company that values practical problem‑solvers who take safety personally and treat teammates with respect. We believe good work gets done when people are trusted, supported, and encouraged to speak up, especially when something can be done better or safer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.