Service Manager

D&D Gas Co.; Jacksonville, Northern (FL, KY); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) with match

Paid holidays and PTO

Life Insurance

Job summary

D&D Gas Co. in Jacksonville, FL is seeking a Service Manager to translate safety standards, customer promises, and technician expertise into reliable daily operations.

You will lead a team across office staff, technicians, and drivers, driving safety, quality, and accountability in every shift. In this role you’ll plan installations, dispatch work, manage inventory, and support hiring and customer retention efforts.

Qualifications

• 3+ years of prior experience leading or supervising technical teams.
• Demonstrated commitment to safety procedures and regulatory compliance.
• Valid driver’s license with a clean driving record.
• Ability to quickly learn and maintain required technical credentials.

Responsibilities

• Lead a service team of office staff, technicians, and drivers with a focus on safety, quality, and accountability.
• Plan, estimate, and oversee new customer installations from start to finish.
• Create, prioritize, schedule, and dispatch service work orders to balance urgent needs and planned work.
• Manage service parts and inventory to reduce waste and improve ROI.
• Conduct regular safety meetings and provide ongoing safety training to ensure compliance.
• Review documentation for accuracy, quality, and timeliness.
• Support the General Manager with hiring, performance evaluations, sales support, and customer retention.

Skills

Leadership

Safety compliance

Driver's license

Credential learning

Job description

As Service Manager, you’ll be the person who turns safety standards, customer promises, and technician expertise into real-world outcomes every single day. Your leadership directly impacts whether customers feel confident in their propane systems and whether technicians go home safe at the end of each shift. If you care deeply about safety, operational excellence, and building teams that customers trust, this role gives you real accountability and real influence.

What You’ll Actually Do in Your First 30 Days

• Get to know your service technicians and office staff through ride-alongs, one-on-ones, and observing day-to-day operations
• Review current safety procedures, training records, and compliance requirements, identifying any immediate gaps
• Learn EDP’s dispatching, work order, and inventory systems and begin improving scheduling accuracy
• Partner with the General Manager to understand hiring needs, customer priorities, and profitability goals for the service department

What Success Looks Like in This Role

Within your first 90 days, you’ll have a well-organized service operation where technicians know their schedules in advance, service tickets are completed accurately and on time, inventory is controlled with minimal waste, and safety procedures are consistently followed. Your team will know what “great work” looks like and customers will feel it through reliable service and clear communication.

What You’ll Do

• Lead a service team of 4 office staff, 4 service technicians and 3 bulk drivers with a clear focus on safety, quality, and accountability
• Plan, estimate, and oversee new customer installations from start to finish
• Create, prioritize, schedule, and dispatch service work orders to balance urgent needs and planned work
• Manage service parts and appliance inventory to reduce waste and improve ROI
• Conduct regular safety meetings and provide ongoing safety training to ensure compliance
• Review documentation and paperwork to ensure accuracy, quality, and timeliness
• Support the General Manager with hiring, performance evaluations, sales support, and customer retention efforts

Must Have

• 3+ years of prior experience leading or supervising technical teams
• Demonstrated commitment to safety procedures and regulatory compliance
• Valid driver’s license with a safe, clean driving record
• Ability to quickly learn and maintain required technical credentials

Nice to Have

• 601 Qualifier (FL LP Gas Certification) *would be required to obtain in your 1st year
• CDL license *would be required to obtain in your 1st year
• Experience managing service department budgets, inventory, or profitability metrics
• Experience coordinating installations and large service projects
• Comfort supporting sales and customer retention initiatives

Salary: $75,000–$90,000 annually, depending on experience

In addition to competitive wages, we offer a comprehensive benefits package designed to support both your work and your life outside of it:

• Medical, dental, and vision insurance options
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 401(k) with company match
• Heating oil or energy service discounts (where applicable)
• Paid holidays and paid time off
• $50,000 employer-paid Basic Life & AD&D
• Long-term disability coverage
• Employee Assistance Program (EAP) and voluntary supplemental benefits

Our Culture

We’re a company that values practical problem-solvers who take safety personally and treat teammates with respect. We believe good work gets done when people are trusted, supported, and encouraged to speak up, especially when something can be done better or safer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.