Service Operations Manager

WOC Energy; Northern (KY); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health insurance

HSA/FSA

401(k) with match

Paid holidays

Life/AD&D

EAP

Job summary

WOC Energy is seeking a Service Manager to lead a team of 2–3 office staff and 6–12 technicians, focusing on safety, quality, and timely service delivery. You will oversee installations, scheduling, and parts inventory while driving customer retention and profitability.

The role requires 3+ years in propane or heating oil service, leadership experience, and a strong commitment to safety and regulatory compliance. A valid CDL is a plus. Competitive pay and benefits are offered.

Qualifications

• 3+ years of hands-on Service Technician experience in the propane or heating oil industry.
• Prior experience leading or supervising technical teams.
• Demonstrated commitment to safety procedures and regulatory compliance.
• Valid driver’s license with a safe, clean driving record.
• Ability to quickly learn and maintain required technical credentials.

Responsibilities

• Lead a service team of 2–3 office staff and 6–12 service technicians with a focus on safety, quality and accountability.
• Plan, estimate, and oversee new customer installations from start to finish.
• Create, prioritize, schedule, and dispatch service work orders to balance urgent needs and planned work.
• Manage service parts and appliance inventory to reduce waste and improve ROI.
• Conduct regular safety meetings and provide ongoing safety training to ensure compliance.
• Review documentation and paperwork for accuracy, quality, and timeliness.
• Support the General Manager with hiring, performance evaluations, sales support, and customer retention.

Skills

Service Technician

Team Leadership

Safety Compliance

Driver’s License

Technical Credentials

Job description

WOC Energy is seeking a Service Manager to lead a team of 2–3 office staff and 6–12 technicians, focusing on safety, quality, and timely service delivery. You will oversee installations, scheduling, and parts inventory while driving customer retention and profitability.

The role requires 3+ years in propane or heating oil service, leadership experience, and a strong commitment to safety and regulatory compliance. A valid CDL is a plus. Competitive pay and benefits are offered.