Service Ops Lead - Heating & Propane Safety

WOC Energy; Towanda (Bradford County); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA / FSA

401(k) Match

Paid Holidays

Life/AD&D Insurance

Disability Coverage

EAP

Job summary

WOC Energy in Towanda, PA is seeking a Service Manager to lead a small team of office staff and technicians, ensuring safe, high‑quality service and efficient scheduling. You will drive installations, dispatch work orders, and manage parts and inventory to support profitability.

You will also partner with the General Manager on hiring, performance evaluations, and sales support while maintaining regulatory compliance. The role offers a starting salary of $75,000 plus bonus.

Qualifications

• 3+ years of hands-on Service Technician experience in the propane or heating oil industry.
• Experience leading or supervising technical teams.
• Demonstrated commitment to safety procedures and regulatory compliance.
• Valid driver’s license with a safe, clean driving record.
• Ability to quickly learn and maintain required technical credentials.

Responsibilities

• Lead a service team of 2‑3 office staff and 6‑12 service technicians.
• Plan, estimate, and oversee new customer installations from start to finish.
• Create, prioritize, schedule, and dispatch service work orders to balance urgent needs and planned work.
• Manage service parts and appliance inventory to reduce waste and improve ROI.
• Conduct regular safety meetings and provide ongoing safety training to ensure compliance.
• Review documentation and paperwork to ensure accuracy, quality, and timeliness.
• Support the General Manager with hiring, performance evaluations, sales support, and customer retention efforts.

Skills

Service Technician Experience

Team Leadership

Safety Compliance

Driver's License

Job description

WOC Energy in Towanda, PA is seeking a Service Manager to lead a small team of office staff and technicians, ensuring safe, high‑quality service and efficient scheduling. You will drive installations, dispatch work orders, and manage parts and inventory to support profitability.

You will also partner with the General Manager on hiring, performance evaluations, and sales support while maintaining regulatory compliance. The role offers a starting salary of $75,000 plus bonus.