SERVICE MANAGER

Nissan of Lithia Springs; Morrow (GA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Monthly Bonuses

Health, Dental & Vision Insurance

Life and Disability Insurance

401K Retirement Savings Plan

Paid Time Off

Job summary

Nissan of Lithia Springs is seeking a Service Manager to lead our service department. You will supervise Service Technicians, Lube Technicians, the Work Order Processor, Service Maintenance staff, and delivery drivers, ensuring high customer satisfaction and smooth department operations.

You will create annual department goals and budgets, develop and monitor a service marketing plan, coordinate clinics, and oversee warranty claims to maximize credits.

Qualifications

• 3+ years' experience in a related Service Department operation
• Proficiency with Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills
• High School Diploma or equivalent experience
• Valid Driver's License and a clean driving record

Responsibilities

• Reports to Store Manager and supervises Service Technicians, Lube Technicians, Work Order Processor, Service Maintenance, Delivery Drivers.
• Manages Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• And other duties as assigned

Skills

Team leadership

Customer service

Effective communication

Financial interpretation

Analytical skills

Ability to work weekends

Proficiency with Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Description

Job Brief

• Reports to Store Manager and supervises Service Technicians, Lube Technicians, Work Order Processor, Service Maintenance, Delivery Drivers.
• Manages Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• And other duties as assigned

Requirements

Qualifications:

• 3+ years' experience in a related Service Department operation
• Proficiency with Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills
• High School Diploma or equivalent experience
• Valid Driver's License and a clean driving record

Benefits

When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. You will experience the best that a career in the automotive industry has to offer.

• Strong pay plan! Based on experience!
• Monthly Bonuses
• Health Medical, Dental & Vision Insurance
• Life and Disability Insurance
• 401K Retirement Savings Plan
• Paid Time Off