SERVICE MANAGER

Evolving Solution Services; North Reading (MA); On-site; USD 65,000 - 80,000; Full time

Job summary

Evolving Solution Services is seeking a Service Department Supervisor to manage daily operations of the service desk, bays, and yard. You will supervise staff, coordinate work orders, and ensure customer satisfaction at the store.

Requirements include 3–5 years in customer service or service advisory roles, 1–3 years of supervisory experience, and diesel/small engine knowledge. HS or equivalent; tech/college preferred. Local travel may be minimal.

Qualifications

• 3-5 years of customer service in a service/advisory or parts distribution setting.
• 1-3 years of service department supervision.

Responsibilities

• Plans, directs, schedules and coordinates the activities of service writers, service mechanics, yard attendants, janitors and delivery drivers.
• Oversees opening/closing of work orders for service based on customer needs using supervisory reports and observations.
• Ensures adequate staffing and enforces company policies.
• Communicates with customers by phone and in person regarding service status and any additional work required.

Skills

Customer service

Supervisory skills

Diesel knowledge

Small engine knowledge

Computer software skills

Education

HS or equivalent

Tech or College preferred

Tools

Computer software

Job description

Salary Range: $65,000.00 To $80,000.00 Annually

Position Summary

Responsible for the daily operation of the service department which includes the service desk, service bays and yard. Supervises the service and delivery operations at the store to ensure customer satisfaction.

Essential Functions

• Plans, directs, schedules and coordinates the activities of service writers, service mechanic(s), yard attendant(s), janitor and delivery driver(s) assigned to the store. Trains employees in company procedures.
• Oversees the opening and closing of work orders for service based on customer needs using the supervisory reports and direct observations.
• Responsible for adequate staffing of assigned areas. Enforces company policy and practices.
• Communicates with customers by phone and in person regarding the status of service work orders. Explain any need for additional work.

Other Functions

• Exercises judgment in Customer Satisfaction issues. Seeks approval from Operations Manager when required.
• Coordinates and communicates with other store personnel as needed.
• Insures safe operating conditions and practices at the store.
• Other related duties as assigned.

Education: HS or equivalent. Tech or College preferred.

Experience: 3-5 years Customer service, service advisor and or parts distribution experience.

1-3 years of service department supervision.

Specific Skills: Computer software skills, supervisory skills.

Specialized Knowledge, Licenses, etc.: Mechanical knowledge (Diesel and small engine knowledge), and generally accepted service practices.

Working Conditions

Normal store conditions including occasional service bay and external activities, computer and telephone operations, desk and counter work. Occasional physical effort in training and instruction of employees.

This job description does not include all the duties of the position. The employer has the right to add or revise the list at any time. This job description does not constitute a contract of employment. Employment is "at will" at outlined in the Employee Handbook.