Service Manager

Lou Sobh Kia of Newnan; Newnan (GA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Retirement Savings Plan

Paid Time Off

Paid Company Holidays

Paid Training

Work-Life Balance

Ongoing Professional Development

Employee Discounts

Family-Friendly and Inclusive Team

Job summary

Lou Sobh Kia of Newnan is seeking an experienced Service Manager to lead a busy automotive service department in Newnan, GA. You will oversee technicians and service advisors, drive CSI, manage WIP reporting, and ensure profitable operations while delivering exceptional customer experiences.

Responsibilities include hiring, training, and mentoring staff, coordinating with Parts and Sales, and presenting weekly reports using Excel and Word. A dealership background is required.

Qualifications

• Proven leadership of a service department.
• Strong customer-service orientation required.
• Excellent communication and problem-solving skills.
• Proficient in Excel and Word for reporting.
• Experience in dealership environment preferred.
• Knowledge of WIP reporting and warranty processing.

Responsibilities

• Ensure prompt, courteous service and customer satisfaction.
• Serve as liaison between technicians and customers; own the customer experience.
• Hire, train, and develop Service Advisors and technicians.
• Monitor shop productivity, labor sales, and profitability.
• Prepare weekly service dept. reports using Excel and Word.
• Collaborate with Parts and Sales for operational success.

Skills

Leadership

Customer service

Communication

MS Excel

MS Word

Dealership experience

WIP reporting

Warranty administration

Tools

Dealertrack

Xtime

Job description

Responsibilities

• Ensure customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hires
• Train, mentor, and develop Service Advisors to ensure exceptional customer service and departmental performance
• Distribute work between technicians
• Prioritize required services
• Maintain an efficient, well-run, and profitable service department
• Monitor and manage shop productivity, efficiency, labor sales, and departmental profitability
• Review and maintain accurate Work In Process (WIP) reports
• Oversee and ensure timely and accurate warranty claim submissionsl
• Ensure customers have a positive dealership experience
• Maintain manufacturer Customer Satisfaction Index (CSI) scores at or above established monthly goals
• Analyze CSI results and implement processes to improve customer satisfaction and retention
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
• Spend quality time building relationships with customers
• Prepare and present weekly service department reports using Microsoft Excel and Microsoft Word
• Work closely with Parts and Sales departments to ensure operational success and customer satisfaction

Requirements

• Previous automotive Service Manager experience required
• Strong technical automotive knowledge
• Demonstrated ability to lead, motivate, and manage service department personnel
• Proven ability to train and develop Service Advisors and technicians
• Knowledge and experience with Work In Process (WIP) reporting
• Experience with warranty administration and warranty claim submissions
• Understanding of CSI programs and customer retention strategies
• Organized, detail-oriented, and customer-focused personality
• Excellent communication and problem-solving skills
• Proficiency in Microsoft Excel and Microsoft Word for reporting and departmental analysis
• Dealership experience required
• Experience with Dealertrack and Xtime is a plus

What We Offer

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off
• Paid Company Holidays
• Paid Training
• Work-Life Balance
• Ongoing Professional Development
• Employee Discounts
• Family-Friendly and Inclusive Team Culture
• Career Growth and Internal Promotions
• Custom and Competitive Wage Plan