SERVICE MANAGER

NISSAN MORROW LLC; Morrow (GA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Monthly Bonuses

Health Insurance

Dental & Vision Insurance

Life and Disability Insurance

401K Retirement Savings Plan

Paid Time Off

Job summary

Nissan Morrow LLC in Georgia seeks a Service Department Manager to lead service operations, supervise technicians, and drive customer satisfaction. You will oversee workflows, schedule staff, manage budgets, and coordinate warranty processing to maximize credits.

Ideal candidates have 3+ years in a service department, strong communication, and a proven track record in team leadership. This role includes coordinating field events and promotions, with a focus on service excellence and operational

Qualifications

• 3+ years' experience in a related Service Department operation.
• Proficiency with Microsoft Office and internet functions.
• Ability to write and speak effectively to individuals and groups.
• Basic understanding of financial principles relative to Service Department operations.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends.
• Excellent customer service skills.

Responsibilities

• Reports to Store Manager and supervises Service Technicians, Lube Technicians, Work Order Processor, Service Maintenance, Delivery Drivers.
• Manages Service Department processes to ensure internal and external customer satisfaction.
• Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives.
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Coordinates customer clinics, field days, and related promotional events.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.
• And other duties as assigned

Skills

Microsoft Office

Customer service

Communication skills

Financial principles

Team supervision

Scheduling

Education

High School Diploma

Valid Driver's License

Job description

Description

Job Brief

• Reports to Store Manager and supervises Service Technicians, Lube Technicians, Work Order Processor, Service Maintenance, Delivery Drivers.


• Manages Service Department processes to ensure internal and external customer satisfaction


• Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives


• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals


• Coordinates customer clinics, field days, and related promotional events


• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit


• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge


• Reviews work orders for completeness and accuracy prior to customer billing


• Ensures all departmental tools, equipment, and vehicles are in good working order


• Manages recruiting, staffing and employee development activities for employees reporting to this position


• And other duties as assigned

Requirements

Qualifications:

• 3+ years' experience in a related Service Department operation


• Proficiency with Microsoft Office and internet functions


• Ability to write and speak effectively to individuals and groups


• Basic understanding of financial principles relative to Service Department operations


• Ability to analyze and interpret internal reports


• Ability to work extended hours and weekends


• Excellent customer service skills


• High School Diploma or equivalent experience


• Valid Driver's License and a clean driving record

Benefits

When you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. You'll experience the best that a career in the automotive industry has to offer.

• Strong pay plan! Based on experience!


• Monthly Bonuses


• Health Medical, Dental & Vision Insurance


• Life and Disability Insurance


• 401K Retirement Savings Plan


• Paid Time Off