Service Manager (Dealership)

Car Lux, Inc; Inglewood (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Car Lux, Inc in Inglewood is looking for an Automotive Service Manager to oversee daily service operations. This role requires managing technicians and support staff to ensure exceptional service delivery while maintaining efficient work processes.

The ideal candidate will have 2+ years of experience in managing an automotive service department and strong leadership skills. This position presents an exciting opportunity for career advancement within a dynamic environment.

Qualifications

• 2+ years of experience managing an automotive service department.
• Strong leadership and communication skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Knowledge of automotive systems, diagnostics, and repair procedures.
• Valid driver's license and clean driving record.

Responsibilities

• Manage service department employees to ensure effective operations.
• Ensure customer satisfaction from scheduling to delivery.
• Develop relationships with other departmental managers for coordination.
• Monitor service department performance using key indicators.
• Manage inventory levels and accurate record-keeping.

Skills

Leadership skills

Communication skills

Organizational skills

Knowledge of automotive systems

Proficient computer skills

Bilingual in English and Spanish

Tools

Automotive service management software

Job description

Overview

The Automotive Service Manager is responsible for overseeing daily service operations to ensure exceptional customer service, efficient work processes, and a profitable service department. This role involves managing a team of technicians, service advisors, and support staff while working closely with other departments to maintain a high level of performance and coordination throughout the dealership.

Responsibilities

• Manage service department employees, including technicians, service advisors, and support staff, to ensure efficient and effective operations.
• Ensure customer satisfaction throughout the service experience, from appointment scheduling and vehicle drop-off to final vehicle delivery, maintaining open communication and delivering exceptional service.
• Develop and maintain effective relationships with other departmental managers to ensure efficient coordination and communication between departments.
• Ensure compliance with all laws, regulations, and dealership policies related to service department operations, including safety, environmental, and customer service standards.
• Provide guidance, training, and support to service department employees to improve performance, develop skills, and enhance career growth opportunities.
• Monitor service department performance through the use of key performance indicators and take corrective action as needed to improve results.
• Manage inventory levels and ensure accurate record-keeping to minimize loss and promote profitability.
• Manage transportation of vehicles being delivered to the dealership and/or being sent to other locations.

Qualifications

• 2+ years of experience managing an automotive service department, mechanic shop, or related operation.
• Strong leadership and communication skills, with the ability to motivate and manage a team.
• Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge of automotive systems, diagnostics, and repair procedures.
• Proficient computer skills, including knowledge of automotive service management software.
• Ability to build and maintain effective relationships with customers, vendors, and internal stakeholders.
• Bilingual in English and Spanish.
• Valid driver's license and clean driving record.
• Pay depends on experience.