Service Manager

Sanco Thermo King; Albert Lea (MN); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Dental insurance

Vision insurance

HSA with company matching

401(k) with company contribution

Life insurance

Short-term disability

Long-term disability

Holiday pay

Paid time off

Job summary

Sanco Thermo King is seeking a Service Manager to maximize efficiency, revenue, and productivity of the Service Department while driving top-tier customer satisfaction. You will collaborate with colleagues across departments to boost performance and profitability.

Key duties include supervising technicians, managing work orders, mentoring staff, handling invoices and estimates, and ensuring high service quality through proactive training and reporting.

Qualifications

• High school diploma or GED is required.
• Five years of practical service management experience.
• Associate’s or Bachelor’s degree preferred.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Respond promptly to customer needs and manage difficult situations with professionalism.
• Manage shop workload, schedule appointments, and coordinate with Service Technicians.
• Mentor Service Technicians and monitor repairs.
• Process work orders from start to finish per company policies.
• Maintain records for time, parts, and purchases for repairs.
• Review weekly parts and labor sales numbers and goals.
• Process warranty repairs with the manufacturer.
• Prepare and finalize invoices and collect payments.
• Generate estimates when needed.
• Pursue ongoing training to expand technical and product knowledge.
• Report faulty equipment and hazards to the Director of Service.
• Own the customer experience and support dealership in leaving a positive impression.

Skills

Written and verbal communication

Microsoft Office skills

Exceptional customer service

Education

Associate’s degree or Bachelor’s degree preferred

Job description

The Service Manager is responsible for maximizing the efficiency, revenue, and productivity of the Service Department and achieving the highest levels of customer satisfaction. Collaborate with colleagues in other departments to improve the overall performance and profitability of the business.

ESSENTIAL FUNCTIONS

• Ensure customers receive prompt, courteous, and effective service
• Respond promptly to customer needs and mange difficult customer situations while preserving personal effectiveness and credibility
• Manage shop work load, schedule appointments, and maintain an organized schedule with all Service Technicians
• Mentor Service Technicians and monitor the repairs they do
• Process work orders from start to finish, in line with Company policies and procedures
• Maintain good working records for the Service Technician’s time, parts, supplies, and outside purchases for repairs.
• Review weekly parts and labor sales numbers and goals
• Process warranty repairs with the manufacturer
• Prepare and finalize invoice transactions with customers, including receiving payment
• Generate estimates, when needed
• Continually seek technical and product knowledge by completing on-line and hands on training
• Report any faulty equipment and hazards to the Director of Service
• Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer

KNOWLEDGE, EDUCATION AND/OR EXPERIENCE

• Requires a high school diploma or general education diploma (GED)
• Five years of practical service management experience
• Associate’s degree or Bachelor’s degree preferred

SKILLS

• Written and verbal communication skills
• Microsoft Office skills
• Exceptional customer service skills

ABILITIES

• Apply good judgment in recognizing scope of authority
• Define problems, collect data, establish facts and draw valid conclusions
• Must be able to multi-task
• Ability to maintain an orderly and clean shop
• Must be able to build a team and promote a teamwork environment

BENEFITS

• Competitive Compensation
• Health, Dental, and Vision Insurance
• HSA with Company Matching
• 401(k) with Company Contribution
• Company-Paid Life and Short-Term Disability Insurance
• Long-Term Disability Insurance
• Holiday Pay and PTO