Service Advisor

Servco Pacific Inc; Hilo (HI); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

$2000/mo base salary plus commission

Competitive incentive program

Career growth opportunities

Job summary

Servco Pacific Inc. seeks a Service Consultant in Hilo to welcome customers, determine needed services, and liaise with technicians to explain required work. You will inspect vehicle records and provide cost/time estimates for customer approvals.

Responsibilities include monitoring repair progress, closing repair orders, coordinating loaner vehicles, and following up on back orders to schedule returns. High school diploma and 1+ year in sales or customer service required.

Qualifications

• High school graduate or equivalent.
• Minimum one year of sales or customer service experience.
• Auto dealership and service writing experience preferred.
• General mechanical knowledge gained either through work experience or education.
• Strong communication and customer relations skills.
• Strong attention to detail.
• Ability to multi-task and meet deadlines.
• Valid driver’s license and strong driving record.

Responsibilities

• Welcome customers and determine which vehicle services are needed.
• Work as a liaison between technicians and customers to provide them an understanding of the work that needs to be completed on their vehicle.
• Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed.
• Provide accurate cost and time estimates and obtain customer’s approval.
• Monitor status of vehicle service/repair and keep customer informed.
• Book and close repair orders on a timely basis.
• Arrange for customer loaner vehicles if needed.
• Follow-up on back ordered parts and contact customer to schedule return appointment.
• Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer.

Skills

Strong communication

Customer relations

Multi-tasking

Detail oriented

Good driving record

Education

High school diploma or equivalent

Tools

Dealertrack

Job description

## Service AdvisorApply: Hilo: Full time: Posted Today: R4004# **PART 1 INTERNAL JOB DESCRIPTION******Date Prepared: Dec. 20, 2019********Prepared by: Jameson Delanoza********Job Title: Service Consultant********Reports To (Job Title):Asst. Service Manager********Job Titles Supervised:********KEY OUTCOMES**:*** **Welcome customers and determine which vehicle services are needed*** *Work as a liaison between technicians and customers to provide an understanding of the work that needs to be completed on their vehicle** *Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed** *Provide accurate cost and time estimates and obtain customer’s approval** *Monitor status of vehicle service/repair and keep customer informed** *Book and close repair orders on a timely basis** *Arrange for customer loaner vehicles if needed** *Follow-upon back-ordered parts and contact customer to schedule return appointment** *Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer*****QUALIFICATIONS**:** **List the relevant qualifications that are needed to successfully achieve the key outcomes required for the job. Note any preferred qualifications, if applicable. An equivalent combination of education and experience may be considered.******Education:***** **High school graduate or equivalent******Work Experience:***** **Minimum one year of sales or customer service experience*** *Auto dealership and service writing experience preferred*****Skills:***** **Strong communication and customer relations skills*** *Good driving record** *Dealertrack experience preferred*****Competencies:***** **Ability to multi-task and meet deadlines*** *Customer focused** *Detail oriented*****Licenses and Certifications:***** **Valid driver’s license**# **PART 2 EXTERNAL JOB DESCRIPTION**At Servco (service dept name), we are provide top notch service to our customers and you can make our customers’ dealership service experience a pleasurable one! Welcome and be the primary point of contact for our customers in getting their service needs completed in a timely and efficient manner.Learn more about our service consultant position by visiting https://www.youtube.com/watch?v=FB5wHc7biQg***Responsibilities:**** Welcome customers and determine which vehicle services are needed* Work as a liaison between our technicians and customers to provide them an understanding of the work that needs to be completed on their vehicle* Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed* Provide accurate cost and time estimates and obtain customer’s approval* Monitor status of vehicle service/repair and keep customer informed* Book and close repair orders on a timely basis* Arrange for customer loaner vehicles if needed* Follow-up on back ordered parts and contact customer to schedule return appointment* Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer***Requirements:**** High school graduate or equivalent* Minimum one year of sales or customer service experience* General mechanical knowledge gained either through work experience or education* Strong communication and customer relations skills* Strong attention to detail* Ability to multi-task and meet deadlines* Valid driver’s license and strong driving record* Auto dealership service writing experience preferredService Consultants receive a $2000 a month guaranteed base salary and a competitive incentive program. We also compensate our Service Consultants who receive strong customer service scores.***Service Advisor – Auto Sales – Mechanic – Auto Dealership – Customer Service***At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.**Interested?**Visit www.servco.com/careers to apply online or email us at [e-mail].*Equal Opportunity Employer and Drug-Free Workplace*Pay Range: Fixed $2,000 per month plus commission