Service Assistant

Servco Pacific Inc.; Hawaii; On-site; USD 27,000 - 29,000; Full time

Job summary

Servco Lexus Service Assistant in Hawaii provides shuttle service, vehicle detailing, and customer interaction to deliver a luxury experience. You will assist technicians, ensure clean vehicles, and maintain a safe, organized service area while upholding Servco's high standards.

The role emphasizes professional communication, teamwork, and a fast-paced environment with opportunities to grow within Servco's automotive network.

Qualifications

• High school diploma or equivalent required.
• Auto work experience preferred.
• Valid driver’s license with clean record.
• Ability to safely operate manual and automatic transmissions.
• Strong communication and customer service skills.

Responsibilities

• Drive and park vehicles at various sites and locations.
• Interact with customers to provide a positive service experience.
• Inspect vehicles for cleanliness and safety before delivery to customer.
• Maintain service area safety and cleanliness; dispose of waste oil properly.
• Assist technicians and provide shuttle service to customers; support daily operations.

Skills

Strong communication

Customer service

Team player

Valid driver's license

Fast-paced work environment

Education

High school diploma or equivalent

Job description

PART 1 INTERNAL JOB DESCRIPTIONMaintaining professionalism during the fast paced environment and stressful situations.Moving vehicles in tight and congested areas.Maintain constant flow of vehicles in service areaCustomer Satisfaction:Professional attitude and demeanor at all timesProfessional dress code as described by service managerNeat & clean appearanceA supportive attitude to all customers and employeesAbide by Servco's shared values.Cleaning of Vehicles:Washing exterior and chamois dryClean wheels and tiresVacuum interiorClean engine bayWipe dash and clean interior windows if necessary.Shuttle Service:Drop off and pick up customers at destinationsDrop off and pick up vehicles for sublet repairsPractice safe operation of all vehiclesCommunicate professionally and respectfully to all customers and others while on the road.General Housekeeping:Sweep floors and remove debris in customer service area.Empty rubbish can as necessaryDiscard waste oil.Other duties and responsibilities as assigned.High School graduate or equivalent.Minimum experience required for the job: Previous auto work experience preferredDependability and Accuracy:Confidential work is not large factor, however there is considerable risks involved due to the transfer/constant movement of vehicles of high value.Physical Demands:Almost continuous loading, unloading, pulling, bending, lifting, etc. Difficult working positions. Heavy labor (maintenance workers). Examples include warehouse workers, mechanics, delivery drivers, technicians, commercial tire changers. Constant movement and bending (wash and vacuum of vehicles). High amounts of walking, standing throughout the day.Constant customer contact, as this position is “front line”, the first and the last person a customer sees are the service assistants. It is Important that a positive impression is projected at all times.PART 2 EXTERNAL JOB DESCRIPTIONIf you are looking for a fast-paced job, enjoy driving luxury vehicles and interacting with customers, the Servco Lexus Service Assistant position may be the position for you! Our Service Assistants shuttle vehicles and customers, and assist our technicians to provide a luxury experience to our customers.Responsibilities:Drives and parks vehicles at various sites and locationsInteract and build relationships with our customers by providing a positive customer service experienceInspects and ensures vehicle is clean inside and out prior to delivering to customer, which may include driving vehicles through automated car washEnsures proper maintenance of service area to ensure safety and cleanlinessProperly disposes of waste oil and partsProvides shuttle service to customersAssists auto technicians and performs other duties as assignedRequirements:High school graduate or equivalentAuto work experience preferredValid driver’s license and good driving recordAbility to safely operate manual and automatic transmission for a variety of vehicle sizesStrong communication skillsTeam player with a dedication to customer service excellenceAbility to work in a fast-paced environmentAdvancement opportunities:A Service Assistant I has opportunities to advance into positions such as Lube Specialist, Parts Parts Assistant or Diagnostic Specialist I roles. Note: In order to qualify for a Diagnostic Specialist I position, an Associate’s Degree in Automotive Technology is required, so we recommend looking into this degree early on if this is the career path that you are interested in pursuing.Lot Technician – Parking Attendant – Shuttle Driver – Detailer – Valet - Auto Dealership – Customer ServiceAt Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.Interested?Visit www.servco.com/careers to apply online or email us at [e-mail] Opportunity Employer and Drug-Free WorkplacePay Range: $19.49 - $21.06 per hour