Service Manager

Kansas Ag Connection; Great Bend, Northern (KS, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Health Savings Plan

Life and disability

AFLAC

Flexible spending account

401(k) match and profit sharing

Paid time off (tenured-based)

Holiday pay

Wellness plan

Company uniforms

Job summary

Kansas Ag Connection is seeking a Service Manager to lead the service department in Great Bend, KS. You will oversee service operations, drive financial results, and promote customer satisfaction while aligning with company values and policies.

The role requires managing technicians, coordinating scheduling, and ensuring high-quality service with a focus on safety and efficiency. Competitive benefits accompany the position.

Qualifications

• 5+ years of experience in agriculture or construction equipment repair.
• Experience managing service or diesel technicians.

Responsibilities

• Lead the service department to achieve revenue, margin and expense objectives.
• Staff and schedule personnel for safe, efficient performance and complete paperwork.
• Motivate and develop service personnel and manage performance.

Skills

Leadership

Communication

Problem-solving

Travel willing

Customer service

Invoicing/CRM systems

Education

Vocational Education (Ag/Construction Equipment)

Tools

Invoicing system

CRM systems

Job description

Position Details

Competitive annual salary with incentive bonuses

Full-time: Exempt

Location: On site in Great Bend, Kansas

Schedule: Monday-Friday 7:30-5:30, Weekends as need

Summary: The Service manager will provide leadership and accountability for the service department, and the performance of service operations. Responsible for financial and operational results for the department, adhering to company values and policies, and promoting satisfaction of all stakeholders including employees and customers.

Essential Functions

• Ensure all company values are adhered to and promoted.
• Achieve the objectives for the service department: revenue, margin and expenses.
• Manage operational objectives for the department: work in process, warranty, training, and efficiency objectives.
• Appropriately staff and schedule personnel for the most efficient and safe performance of the department and ensure all paperwork is completed in a timely and accurate manner, including trucking operations.
• Manage, motivate and engage all service personnel in their individual performance, developmental plans, efficiency targets and good work habits.
• Deliver exceptional customer service.Communicate with all location personnel, particularly technicians, service writers, sales representatives, parts personnel.
• Promote KanEquip Service to the local market and stay up to date with education of new products.
• Maintain a clean and safe working environment, uphold all corporate policies and procedures and continually improve and learn in ways that strengthen our performance and expand opportunities.

Competencies

• Thorough knowledge of various agriculture and construction equipment.
• Ability to lead professionally, develop and motivate others.
• Strong diagnostic and problem-solving skills in relation to heavy equipment.
• Effective communication, conflict resolution and interpersonal skills with customers and employees.
• Ability to work extended hours during weekdays and weekends.
• Operating knowledge of an invoicing business system and customer relations management systems.
• Ability to travel to company meetings and training.
• Acceptable motor vehicle status with current driver's license and ability to operate motor vehicles.

Education and Experience

• Vocational Education-preferably in Agriculture or Construction Equipment
• 5 + years of experience in agriculture or construction equipment repair
• Experience in managing service or diesel technicians

Benefits

• Medical, dental, and vision
• Health Savings Plan
• life and disability
• AFLAC
• flexible spending account401(k) match and profit sharingTenured based accrued PTO-[96 hours in first year96 hours of accrued tenured-based PTO32 hours holiday PTOSix paid holidaysBereavement payWellness planCompany uniforms