Service Manager

KanEquip, Inc.; Ellsworth (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

KanEquip, Inc. in Ellsworth, KS is seeking a Service Manager to provide leadership and accountability for the service department, driving revenue, margins and customer satisfaction across operations.

You will staff, schedule and train team members; manage warranty and paperwork; promote service locally and collaborate with technicians, writers, sales and parts staff to deliver exceptional service. The role demands strong communication and problem-solving skills, and willingness to travel for

Qualifications

• Proven leadership skills in a service/operations environment.
• Strong customer service orientation and ability to manage stakeholder expectations.
• Excellent communication and interpersonal abilities with staff and customers.
• Solid diagnostic and problem-solving abilities for heavy equipment.
• Experience scheduling, staffing and workflow optimization.
• Willingness to travel for meetings and training.

Responsibilities

• Lead the service department to meet revenue, margin and expense objectives.
• Staff, schedule and develop personnel; ensure timely and accurate paperwork including trucking operations.
• Motivate and engage service personnel toward performance and development plans.
• Deliver exceptional customer service and maintain a safe, compliant work environment.
• Promote KanEquip Service locally and stay updated on new product education.

Skills

Leadership

Customer service

Communication

Diagnostics

Scheduling

Travel

Tools

CRM systems

Invoicing system

Job description

Summary

The Service manager will provide leadership and accountability for the service department, and the performance of service operations. Responsible for financial and operational results for the department, adhering to company values and policies, and promoting satisfaction of all stakeholders including employees and customers.

Essential Functions

• Ensure all company values are adhered to and promoted.
• Achieve the objectives for the service department: revenue, margin and expenses.
• Manage operational objectives for the department: work in process, warranty, training, and efficiency objectives.
• Appropriately staff and schedule personnel for the most efficient and safe performance of the department and ensure all paperwork is completed in a timely and accurate manner, including trucking operations.
• Manage, motivate and engage all service personnel in their individual performance, developmental plans, efficiency targets and good work habits.
• Deliver exceptional customer service.
• Communicate with all location personnel, particularly technicians, service writers, sales representatives, parts personnel.
• Promote KanEquip Service to the local market and stay up to date with education of new products. Maintain a clean and safe working environment, uphold all corporate policies and procedures and continually improve and learn in ways that strengthen our performance and expand opportunities.

Competencies

• Thorough knowledge of various agriculture and construction equipment.
• Ability to lead professionally, develop and motivate others.
• Strong diagnostic and problem-solving skills in relation to heavy equipment.
• Effective communication, conflict resolution and interpersonal skills with customers and employees.
• Ability to work extended hours during weekdays and weekends.
• Operating knowledge of an invoicing business system and customer relations management systems.
• Ability to travel to company meetings and training. Acceptable motor vehicle status with current drivers license and ability to operate motor vehicles.