Service Manager - Allenton, WI

Johnson Tractor Inc; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Company Match

Paid Time Off & Holidays

Annual Safety Boot Reimbursement

Ongoing Training & OEM certifications

Job summary

Johnson Tractor Inc. is seeking a Service Manager for our Allenton location. The role focuses on leading a service team, solving problems, and keeping the service department running smoothly in a hands-on environment.

You will oversee work orders, coordinate with parts and sales, and drive process improvements to ensure high-quality service for customers. This is a full-time, on-site role with growth opportunities within the ag equipment field.

Qualifications

• Proven ability to lead a service team and improve performance.
• Outstanding customer service and communication skills.
• Strong organizational and multitasking capabilities.

Responsibilities

• Lead and motivate service team; provide performance feedback.
• Respond to customer inquiries in person and by phone; resolve complaints.
• Manage technician schedules and assign work by priority.

Skills

Leadership

Customer service

Communication

Organization

Team management

Industry knowledge

Job description

We're looking for a Service Manager at our new Allenton location-someone who is passionate about leading a team, solving problems, and keeping our service department running smoothly. If you're organized, customer-focused, and thrive in a hands-on environment, we'd love to hear from you.

What You’ll Do:

Respond to customer inquiries and concerns-both in-person and over the phone

Address and resolve service-related complaints

Motivate and provide performance feedback to service team members

Manage technician schedules and assign repair/setup work based on priority

Service Operations Management:

Oversee service and shop vehicle maintenance (including forklifts)

Coordinate service workflow with parts and sales departments

Track and administer vendor-sponsored product improvement programs (PIPs)

Work Order Oversight:

Create, process, and audit work orders for accuracy and completeness

Ensure high-quality, efficient, and timely service for all customers

Monitor department productivity and implement process improvements

What We’re Looking For:

Strong leadership and team management skills

Excellent customer service and communication abilities

Organizational skills and attention to detail

Knowledge of agricultural equipment and mechanical systems is a plus

Experience coordinating multiple departments and workflows

Ability to work in a fast-paced, hands-on environment

What to Expect:

Active role with time spent in the shop and front office

Fast-paced days managing schedules, work orders, and team performance

Regular interaction with customers and coordination across departments

A key leadership role that directly impacts customer satisfaction and shop success

Why Join Johnson Tractor:

Be part of a family-owned dealership with a supportive, team-focused environment

Work with a variety of agriculture and lawn/garden equipment

Gain experience in a hands-on, fast-paced service department

Opportunities to learn and grow within the company

Job Type: Full-time

Benefits Include:

Health Insurance - Coverage begins the 1st of the month after hire

First Dollar Benefits - $3,000 employee / $6,000 with dependents for medical expenses before deductible

CARE Center Support - Confidential advocate for help with claims, billing, and benefit questions

Flexible Spending Account (FSA) - Pre-tax contributions with annual rollover

Dental & Vision Insurance - Coverage for preventive care, glasses, contacts, and more

Life and AD&D Insurance - Company-paid coverage with optional voluntary plans

Short-Term Disability - Weekly wage protection during recovery from illness or injury

401(k) with Company Match - Plan to help you save for retirement

Paid Time Off and Holidays - Accrual begins on day one

Annual Safety Boot Reimbursement - Available for eligible roles

Ongoing Training Opportunities - Including OEM certifications and off-site learning

Be a part of something bigger-supporting the ag community through great service.