Service Manager - Dodge City

American Implement; Dodge City (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance for employee

Dependent health coverage (optional)

Life + AD&D insurance (employer-paid)

Optional voluntary life + AD&D

Short-term disability (employer-paid)

MASA Medical Transport Solutions

AFLAC supplemental insurance

Employee Assistance Program

Credit Union

And more...

Job summary

American Implement is seeking a Service Manager for our Dodge City, Kansas dealership. The role oversees service operations, drives profitability, and focuses on customer satisfaction. You will lead staff, manage budgets, and coordinate product support with knowledge of John Deere equipment.

The position offers full-time exempt status with base wage and monthly incentives. Relocation may be offered for the right candidate, and benefits are provided to employees and dependents.

Qualifications

• 3+ years' experience in service department operations.
• Experience with lawn or heavy equipment.
• Experience in supervision and management.
• Familiar with John Deere and competitive products.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Basic understanding of financial principles related to Service Department operations.
• Experience using Service Center or other computer based diagnostic repair tools is preferred.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives.
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Coordinates customer clinics, field days, and related promotional events.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit to the Central Warranty Administrator.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Reviews repair orders for completeness and accuracy prior to customer billing.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.
• Assists with the development and training of service personnel and completes performance reviews of service staff.
• Maintains knowledge of John Deere and competitive products.

Skills

Service department operations

Lawn/heavy equipment experience

Supervision and management

John Deere knowledge

Strong communication skills

Interpersonal skills

Financial principles understanding

Diagnostic tools experience

Tools

Service Center diagnostics

Job description

American Implement is seeking a SERVICE MANAGER for our dealership in Dodge City, Kansas. A Service Manager is an integral part of the aftermarket team. The successful candidate will have a proven record of being business savvy while maintaining a customer focus. This position reports to the Location Manager and Aftermarket Service Specialist. Candidate must be able to pass a pre-employment drug screen and have a clean motor vehicle record. EOE.

POSITION SUMMARY:

Manages service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with development of department personnel.

COMPENSATION:

Total earning potential will vary depending on your department's success and the overall performance of your location.

• This is a full-time exempt position
• Base wage; eligible for monthly incentive
• Relocation assistance may be offered for the right candidate

BENEFITS:

• Paid Time Off
• Employer-paid Health Insurance for employee
• Optional Dependent Health
• Employer-paid Life + AD&D Insurance for employee
• Optional Voluntary Life + AD&D Insurance for employee & dependents
• Employer-paid Short-term Disability
• Optional MASA Medical Transport Solutions
• Optional AFLAC Supplemental Insurance
• Employee Assistance Program (EAP)
• Credit Union
• And more...

ESSENTIAL JOB FUNCTIONS:

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives.
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Coordinates customer clinics, field days, and related promotional events.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit to the Central Warranty Administrator.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Reviews repair orders for completeness and accuracy prior to customer billing.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.
• Assists with the development and training of service personnel and completes performance reviews of service staff.
• Maintains knowledge of John Deere and competitive products.

QUALIFICATIONS:

• 3+ years' experience in service department operations.
• Experience with lawn or heavy equipment.
• Experience in supervision and management.
• Familiar with John Deere and competitive products.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Basic understanding of financial principles related to Service Department operations.
• Experience using Service Center or other computer based diagnostic repair tools is preferred.

PHYSICAL REQUIREMENTS:

Extended periods of sitting, standing, walking, bending, reaching overhead, must be able to regularly lift 50 lbs. without assistance, driving a vehicle, extensive hours on a computer, hearing normal tones, and seeing. American Implement reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract implied or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to reasonably accommodate qualified disabled individuals.

American Implement reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract implied or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to reasonably accommodate qualified disabled individuals.