Service Manager Kearney

Nebraska Ag Connection; Kearney (NE); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

PTO - Paid time off

401(k) with match

Retirement readiness program

Company-paid life insurance

Flexible Spending Accounts

Dependent Care Resources

Tuition reimbursement

Employee Assistance Program

Wellness programs

Legal & Financial Services

Safe work environment

Job summary

Nebraska Ag Connection seeks a Service Manager to grow service revenue, manage daily operations for the service department, and lead a team of technicians to deliver top-tier after-sales support.

You will coordinate field and shop work, manage warranties, budgets, and customer disputes while ensuring safety and high customer satisfaction in a fast-paced environment.

Qualifications

• Two year Ag Diesel Technical Degree preferred.
• 5+ years’ experience in a field service technician role.
• Prior experience in troubleshooting methods and tools required.
• Strong written and oral communication skills.
• Ability to train and develop personnel.
• Knowledge of CLAAS machinery a plus.
• Ability to communicate between customer, technicians and management.
• Professionalism in high-pressure environments.

Responsibilities

• Schedules jobs for shop and field technicians; quotes repairs.
• Inspects completed work by technicians.
• Manages budget input and controls department expenses.
• Manages warranty program and documentation for claims.
• Invoicing and settling customer disputes.
• Ensures high level of customer service by all employees.
• Hires, trains, and develops staff; conducts performance appraisals.
• Schedules technical service training; ensures safety compliance.
• Maintains punctual attendance at the work location.

Skills

Customer service

Communication

Training and development

Staff coaching

Problem solving

Reading schematics

Safety compliance

Professionalism

Education

Two year Ag Diesel Technical Degree

5+ years field service technician

Troubleshooting experience

CLAAS machinery knowledge

Tools

CLAAS equipment knowledge

Job description

Job Description

The Service Manager is responsible for growing Service Revenue & Profitability and achieve a high level of Customer Satisfaction by providing Best in Class after Sales Support. The Service Manager will establish and oversee the daily service operations for Ag equipment dealership Service Department by communicating with customers via phone and in person regarding maintenance, repairs and disputes. The Service Manager will direct, manage and develop a team of technicians to ensure quality of work and repairs to customer equipment while utilizing the highest level of customer service and certifying warranty guidelines are met.

Responsibilities

• Schedules jobs for shop and field technicians; quotes repairs for internal machines and for customer units.
• Conducts machinery Inspection of completed technician work.
• Performs budget input and reviews, is responsible for generating store revenues, will assist with controlling Service Department expenses in cooperation with Complex Manager.
• Manages warranty program for assigned location, and ensures all documentation is properly completed for warranty or any potential liability claims. Prepares service reports for warranty submissions.
• Monitors and invoices work orders. Position will settle any customer disputes that may arise.
• Ensures a high level of customer service performance by all employees.
• In cooperation with local management and North America Human Resources, hire, train, develop and appraise staff effectively. Identify employees’ skills and develop them by coaching and counseling on a regular basis. Conduct performance appraisals on time and provide continual feedback on performance. Take timely corrective action as necessary and in accordance with company policies. Work with the North America human Resource Department to handle disciplinary matters, grievance resolutions, and other personnel related issues.
• Schedules and organizes technical service training as needed.
• Adheres to established company values, practices, policies and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations and standards.
• Demonstrates regular and punctual attendance at the assigned work location.

Note: This position includes frequent travel by auto; valid driver’s license with a verifiably safe driving history is required. May require overnight travel and weekend or evening work.

Your profile

• Two year Ag Diesel Technical Degree preferred.
• 5+ years’ experience in a field service technician role.
• Prior experience in troubleshooting methods and tools required.
• Ability to give employee feedback in verbal and written form succinctly and timely.
• Demonstrated ability to effectively train and develop personnel.
• Working knowledge of CLAAS machinery a plus.
• Ability to hold highest level of communications between customer, technicians, and management.
• Exceptional written and oral communication skills, ability to maintain confidentiality and tact.
• Excellent customer service skills.
• Farm background desirable.
• Ability to read and interpret parts and machine schematics.
• Ability to handle stressful situations professionally; the ability to exhibit a professional manner in dealing with others and maintaining constructive working relationships.
• Must be able to maintain professionalism at all times.
• Ability to safely operate large machinery.
• Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with a strong attention to detail.

Full-time Benefits Package Include

• Premium free health, dental, vision, short-term disability, and long-term disability
• Competitive paid time off
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Dependent Care Resources Program;
• Tuition Reimbursement;
• Employee Assistance Program, including mental health;
• Wellness Programs including weight loss, diabetes management, and high blood pressure management;
• Legal & Financial Services;
• Fun & Safe Environment