Service Manager

Sonsray Inc; Thatcher (AZ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical coverage (PPO + HSA options)

Dental, Vision, and Life insurance provided

401K with competitive employer contributions

80 hours of annual vacation

Annual boot voucher of $125.00

Volunteer work paid day off

Birthday meal provided

Annual Holiday Party

Job summary

Sonsray Inc in Thatcher, AZ, is searching for a full-time Service Manager to oversee service operations at the dealership. Responsibilities include managing service processes, ensuring customer satisfaction, and leading a team of technicians to drive profitable service sales.

The ideal candidate will have significant experience in agricultural equipment service management and strong mechanical skills. Benefits offered include medical coverage, 401K contributions, and an annual vacation policy.

Qualifications

• 5-10 years of experience in agricultural equipment service operations or heavy equipment service management.
• Experience managing 10+ employees with direct customer-facing service operations.
• Strong hands-on mechanical background with agricultural or construction equipment.

Responsibilities

• Manage department P&L responsibilities and technician productivity.
• Develop annual service budget and meet KPIs.
• Ensure manufacturer warranty claims are processed efficiently.

Skills

Leadership and coaching

Mechanical aptitude

Profit & Loss analysis

Customer service management

Job description

Job Title

Service Manager

Location

Thatcher, AZ

Job Type

Full-time

Salary Range

$60,000.00 - $85,000.00 + annual bonus

Position Summary

The Service Manager will be responsible for managing service operations within the dealership to maximize return on investment. This includes optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and effectively engaging department personnel with P&L responsibilities.

Responsibilities

• Develop and follow an annual service budget to provide realistic, attainable, and measurable profit goals compatible with overall dealership financial and operational goals to meet KPIs and business plans.
• Manage technician productivity and the service department's overall performance.
• Ensure that all manufacturer warranty claims are completed and filed promptly according to the manufacturer’s requirements.
• Monitor warranty expense and recovery rates to meet company objectives.
• Interact directly with the manufacturer to resolve warranty issues as necessary.
• Maintain all management reports necessary to audit the performance of the department and individual employees, including department P&L responsibilities.
• Introduce our line of service and product to prospective customers by making cold calls and visits to grow sales.

Qualifications

• 5-10 years of experience in agricultural equipment service operations, dealership service management, or a related heavy equipment service environment required.
• Agricultural equipment experience is necessary to be considered. CASE Agriculture Equipment experience is preferred.
• Experience managing a repair shop with direct customer-facing service operations is required.
• Must have experience managing 10+ employees and overseeing teams of up to 20 employees.
• Strong hands‑on mechanical background with agricultural, construction, or heavy equipment and excellent mechanical aptitude.
• Proven experience managing department profitability, budgets, and key performance indicators (KPIs).
• Ability to analyze and interpret internal reports, including Profit & Loss statements.
• Strong leadership, coaching, and team development skills.
• Must be at least 21 years of age and possess a valid driver's license with an acceptable driving record.

Benefits

• Medical coverage (PPO + HSA options)
• Dental, Vision, and Life insurance provided at no cost
• 401K with competitive employer contributions
• 80 hours of annual vacation, increasing with years of service
• Uniforms provided annually
• Annual boot voucher of $125.00
• One full paid day off annually for community volunteer work
• Birthday meal provided by Sonsray
• Privately owned and operated, with decisions made based on core values rather than corporate directives
• Annual Holiday Party, including covered airfare and hotel for employees and a guest
• Emphasis on company growth and employee development
• Open-door policy, fostering a collaborative environment with active owner and management