Service Manager

Express Employment Professionals - Cincinnati East; Grand Rapids (MN); On-site; USD 60,000 - 70,000; Full time

Job summary

Express Employment Professionals seeks a hands-on Service Manager in Grand Rapids, MN to oversee a busy service department, support technicians, and ensure customers receive timely, professional service from start to finish.

This role requires mechanical knowledge, people leadership, and strong scheduling skills to balance customer needs with technician workloads while maintaining safety and productivity.

Qualifications

• Experience in service management or shop leadership.
• Strong mechanical knowledge and understanding of repair/service operations.
• Experience coordinating technicians is preferred.
• Excellent customer service and communication skills.
• Ability to organize schedules and manage multiple priorities.
• Decisive, dependable and ownership mindset.
• Experience around mechanical equipment is a plus.

Responsibilities

• Oversee daily service department operations and workflow
• Schedule and prioritize service and repair work
• Assign jobs to technicians based on workload and skill level
• Communicate with customers regarding repairs, recommendations, costs, and timelines
• Review work orders and help ensure jobs are completed accurately and efficiently
• Support technicians with questions, troubleshooting, and priorities
• Monitor open work and follow up on jobs to keep projects moving
• Address customer questions or service concerns professionally
• Maintain an organized, productive, and safety‑focused work environment
• Work with other departments to coordinate customer and operational needs

Skills

Service management

Mechanical knowledge

Team leadership

Customer service

Scheduling

Decision making

Ownership

Work order coordination

Job description

Service Manager

Grand Rapids, MN |$60,000 -$70,000/year (BOE) | Monday - Friday

Express Employment Professionals is recruiting a Service Manager for a local company in the Grand Rapids area. We’re looking for an experienced, hands‑on leader who can oversee a busy service department, support a team of technicians, and ensure customers receive timely, professional service from start to finish.

This position is ideal for someone who understands a mechanical service environment and is comfortable balancing customer needs, technician workloads, scheduling, and day‑to‑day department operations.

Responsibilities

• Oversee daily service department operations and workflow
• Schedule and prioritize service and repair work
• Assign jobs to technicians based on workload and skill level
• Communicate with customers regarding repairs, recommendations, costs, and completion timelines
• Review work orders and help ensure jobs are completed accurately and efficiently
• Support technicians with questions, troubleshooting, and job priorities
• Monitor open work and follow up on jobs to keep projects moving
• Address customer questions or service concerns professionally
• Maintain an organized, productive, and safety‑focused work environment
• Work with other departments to coordinate customer and operational needs

Qualifications

• Previous service management, service writing/advising, shop leadership, or related experience
• Strong mechanical knowledge and understanding of repair/service operations
• Experience leading or coordinating technicians is preferred
• Strong customer service and communication skills
• Ability to organize schedules and manage multiple priorities
• Comfortable making decisions and resolving customer or workflow issues
• Dependable, organized, and able to take ownership of department performance
• Previous experience working around mechanical equipment, vehicles, or similar products is a plus

Schedule: Monday–Friday

Pay: Up to $70,000/year starting salary for the right candidate, based on experience and qualifications.