Service Manager

Advanced Auto Tech; Crosspointe (VA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation

Sick time

Health care

Retirement plan

Collaborative management team

Clean facility

Job summary

Advanced Auto Tech is seeking a Service Manager to lead daily service operations, supervise advisors and technicians, and ensure top-tier customer satisfaction. The role emphasizes workflow management, performance tracking, and a strong culture of accountability and excellence.

With a climate-controlled, 8,000 sq. ft. facility and a commitment to safety and quality, you will drive sales goals and collaborate closely with ownership to raise service standards across all vehicle types.

Qualifications

• 5+ years in automotive service advising or management.
• Proven leadership and team development skills.
• Strong communication and problem-solving ability.
• Experience with Domestic, Asian, and European vehicles.
• Valid driver’s license and clean record.

Responsibilities

• Oversee daily service operations, from customer check-in to vehicle delivery.
• Supervise and support Service Advisors and Technicians.
• Manage workflow, scheduling, and repair order accuracy.
• Handle escalated customer concerns and ensure satisfaction.
• Track KPIs, drive sales goals, and report to ownership.
• Maintain a high standard of service, safety, and professionalism.

Skills

Leadership

Team management

Customer communication

Problem solving

Operations management

Job description

Service Manager

Advanced Auto Tech

We’re seeking an experienced and customer-focused Service Manager to lead our operations and drive success at our high-performing, full-service repair facility. If you thrive in a fast-paced environment, motivate teams, and are passionate about delivering an excellent customer experience, we want to hear from you.

Our shop features 10 bays, 9 lifts, and a fully climate-controlled, 8,000 sq. ft. workspace. As a service leader, you’ll work closely with technicians, advisors, and ownership to keep the workflow smooth and customers satisfied.

What We Offer:

• Competitive pay range: $100,000-$130,000 annually, based on experience and performance.
• Paid vacation, holidays, and sick time.
• Health care and retirement plan.
• A strong, collaborative management team.
• Clean, modern facility and proven shop processes.
• A culture that values communication, accountability, and excellence.

Responsibilities:

• Oversee daily service operations, from customer check-in to vehicle delivery.
• Supervise and support Service Advisors and Technicians.
• Manage workflow, scheduling, and repair order accuracy.
• Handle escalated customer concerns and ensure satisfaction.
• Track KPIs, drive sales goals, and report to ownership.
• Maintain a high standard of service, safety, and professionalism.

Preferred Qualifications:

• 5+ years in automotive service advising or management.
• Proven leadership and team development skills.
• Strong communication and problem-solving ability.
• Experience with Domestic, Asian, and European vehicles.
• Valid driver’s license and clean record.

If you’re ready to lead a team and take pride in operational excellence, join Advanced Auto Tech and help us raise the standard for service.