Service Manager

MillTown Plumbing, Heating, Cooling and Electrical; Chelmsford (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid Training

Health, Life and Dental Insurance

Paid Holidays

Paid Time Off

Weekly Pay

Bonuses

Company Vehicle

401(k) Match

Job summary

MillTown Plumbing, Heating, Cooling and Electrical is looking for a skilled Service Manager to lead their service department and ensure high-quality customer service. The role requires overseeing Field Technicians, conducting performance evaluations, and maintaining compliance with regulations.

The successful candidate will have over 5 years of relevant experience, strong leadership skills, and a clean driving record. This full-time position offers a competitive salary between $65,000 and $85,000 annually, along with various benefits.

Qualifications

• 5+ years of experience in a relevant field.
• Strong customer service and communication skills.
• Clean driving record necessary.

Responsibilities

• Lead the service department to meet customer expectations.
• Supervise and evaluate Field Technicians.
• Handle customer issues effectively.
• Ensure compliance with regulations.

Skills

Leadership

Customer service

Communication

Public speaking

Motivating teams

Job description

Benefits

• Paid Training, Educational Allowances/Reimbursement for Field-related Courses
• Health, Life and Dental Insurance
• Paid Holidays
• Boot Compensation
• Paid Time Off
• Weekly Pay
• Bonuses
• Company Vehicle
• Up to 4% 401(k) Match

Full Job Description

We're seeking an experienced Service Manager to provide support to our residential technicians. Your daily routine will include leading a Service Department to meet or exceed customer expectations by delivering consistent quality service. MillTown has provided industry-leading services to grow our business for over 45 years and we're on a mission to be a great place to work. We're the go-to experts for plumbing, heating, cooling, and electrical services.

Essential Duties and Responsibilities

• Deliver excellent customer service.
• Supervise and lead our service team.
• Manage and evaluate Field Technicians to ensure peak performance.
• Conduct ride-alongs with technicians to ensure high-quality service.
• Ensure repairs and installations meet high standards and obtain necessary permits.
• Collaborate with the Dispatch Team to manage schedules to maximize efficiency and profits.
• Assist Technicians with on-site issues, providing guidance.
• Facilitate weekly one-on-one meetings with Technicians for continuous improvement.
• Resolve customer issues to ensure complete satisfaction.
• Maintain compliance with all local, state, federal, and company regulations.
• Manage the departmental budget effectively.
• Handle clerical duties, including paperwork, evaluations, expense reports, and timesheets.

Desired Skills and Experience

• Motivate teams to achieve company goals
• Keep projects on track with exceptional follow-through
• Communicate effectively in both verbal and written interactions
• Comfortable with public speaking and presentations
• Build trust within the team

Qualifications

• 5+ Years Experience
• Customer service skills
• Clean driving record

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The individual must be able to pass a background check and drug test as well as possess a good driving record.

MillTown is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability, or any other characteristic protected by applicable law.

Job Type: Full-time

Pay: $65,000 - $85,000 annually