Service Manager

Westchester Tractor, Inc.; New York, Northern (NY, KY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Westchester Tractor, Inc. seeks a skilled Service Manager to lead the service center and drive customer satisfaction through expert maintenance and efficient operations.

You will supervise a team of technicians, handle diagnostics and repairs, and promote services to customers while maintaining safety, quality, and a positive work environment. The role requires a strong mechanical background, proven leadership, and a valid driver’s license.

Qualifications

• High school diploma or equivalent.
• Proven experience as service manager or related role.
• Strong mechanical knowledge in heavy equipment maintenance and repair.
• Excellent customer service and complaint handling.
• Experience with diagnostics and repair.
• Sales experience in service offerings.
• Driver's license and clean driving record.
• Leadership and team management abilities.
• Commitment to continuous learning.

Responsibilities

• Manage daily operations of the service center.
• Schedule and assign tasks to service technicians.
• Oversee maintenance and repair of equipment.
• Supervise technicians to ensure skilled performance.
• Provide exceptional customer service and handle complaints.
• Sell products and services to customers.
• Maintain a safe, clean, compliant service center.
• Analyze and improve processes to boost efficiency.
• Foster a positive, collaborative work environment.

Skills

Mechanical knowledge

Leadership

Customer service

Diagnostics

Sales experience

Driver's license

Continuous learning

Education

High school diploma

Job description

We are seeking a highly skilled and experienced Service Manager to join our team. The ideal candidate will be responsible for overseeing the daily operations of our service center, ensuring customer satisfaction, and promoting our business through exceptional service. This is an exciting opportunity for a motivated and results-driven individual to lead a team of service technicians and contribute to the success of our company.

Duties:

• Manage the daily operations of the service center, including scheduling and assigning tasks to service technicians
• Oversee the maintenance and repair of equipment, including basic service, mechanical knowledge, and diagnostics of heavy equipment repair
• Supervise service technicians to ensure they have the necessary skills and knowledge to perform their jobs effectively
• Provide exceptional customer service and handle customer complaints in a professional and courteous manner
• Sell products and services to customers, including recommended services and needed repair services to keep their equipment running smoothly
• Monitor and maintain a clean and organized service center, ensuring compliance with safety regulations and company policies
• Analyze and improve processes to increase efficiency and productivity
• Develop and maintain a positive and respectful work environment, fostering open communication and teamwork

Requirements:

• A high school diploma or equivalent
• Proven experience as a service manager or in a related role
• Strong mechanical knowledge and experience in vehicle or heavy equipment maintenance and repair
• Excellent customer service skills and the ability to handle customer complaints
• Experience with diagnostics and repair
• Sales experience and the ability to sell products and services
• Knowledge of repair practices
• Strong leadership and management skills, with the ability to motivate and direct a team of service technicians
• A valid driver's license and a clean driving record
• A commitment to continuous learning and professional development

Job Type: Full-time

Pay:$80,000.00 - $100,000.00 per year

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Days:

• Monday to Friday

Experience:

• Mechanic: 5 years (Required)

License/Certification:

• Driver's License (Preferred)
• Motor Vehicle Inspection License (Preferred)