Service Manager

Acento Real Estate Partners LLC.; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HRA partially paid by employer

Short & long-term disability + life保险

Paid time off

Paid holidays

401(k) with 4% employer match

Quarterly bonuses

Employee referral program

Job summary

Acento Real Estate Partners is seeking an experienced Service Manager to oversee all maintenance operations and lead the on-site service team at our properties. You will direct day-to-day tasks, assign work orders, and drive preventative and reactive maintenance while maintaining high service standards for residents.

We seek a hands-on leader with strong communication and organizational skills, capable of managing schedules, hiring, and coordinating with vendors to ensure timely, high-quality

Qualifications

• 5+ years of hands-on experience in property maintenance across HVAC, electrical, carpentry, plumbing, and appliance repair.
• 5+ years of supervisory experience leading maintenance teams.
• EPA/HVAC Universal Certification strongly preferred.

Responsibilities

• Lead and coordinate day-to-day maintenance tasks and assign work orders.
• Supervise on-site maintenance team and mentor staff.
• Ensure preventative and reactive maintenance for building systems is performed.
• Ensure compliance with safety regulations and company policies.
• Maintain accurate records of service requests, PMs, parts orders, and vendor coordination.
• Schedule shifts, recruit maintenance staff, and support onboarding.
• Provide excellent customer service and communicate with residents on service timelines.

Skills

Leadership

Team supervision

Communication

Organizational skills

HVAC

Electrical

Carpentry

Plumbing

Appliance repair

Customer service

Tools

Onesite

Excel

Outlook

Microsoft Teams

Job description

At Acento Real Estate Partners, we know great communities don’t happen by accident—they’re built by passionate, hard-working people who care. And it shows: we’re proud to be officially certified as a Great Place to Work.

Acento Real Estate Partners, headquartered in the Washington, DC area, is a leading property operations and investment management company, focused on delivering exceptional service to multifamily communities in Hispanic markets and Workforce Housing. Since 2002, we’ve earned a reputation as innovative, people-first experts in acquiring, redeveloping, and managing residential assets.

We believe diversity is a strength—and our workforce, residents, and partners reflect the vibrant, inclusive communities we build. Through value-driven strategies and a commitment to service, Acento is redefining the standard for residential property management.

We are expanding and looking for a proactive, experienced Service Manager to oversee all maintenance operations and lead our on-site service team. If you're a hands-on leader who thrives on team collaboration, attention to detail, and delivering exceptional results—you’ll fit right in.

What You’ll Be Doing:

• Lead Maintenance Operations: Oversee and coordinate day-to-day maintenance tasks, assigning work orders and ensuring timely, high-quality completion.
• Team Supervision: Manage and mentor the on-site maintenance team, fostering a positive, professional, and efficient working environment.
• Preventative & Reactive Maintenance: Ensure all building systems (HVAC, plumbing, electrical, appliances, carpentry, and painting) are well-maintained and fully operational.
• Compliance & Safety: Ensure all work is completed in accordance with company policies, safety regulations, and industry standards.
• Inventory & Records: Maintain accurate records of service requests, preventative maintenance, parts orders, and vendor coordination.
• Staff Scheduling & Hiring: Manage shift schedules, recruit new maintenance personnel as needed, and support training and onboarding efforts.
• Resident Satisfaction: Provide excellent customer service and communicate effectively with residents regarding service timelines and updates.

What You’ll Bring:

• 5+ years of hands-on experience in property maintenance including HVAC, electrical, carpentry, plumbing, and appliance repair
• 5+ years of supervisory experience leading maintenance teams
• EPA/HVAC Universal Certification strongly preferred
• Proficiency in Onesite, Excel, Outlook, and Microsoft Teams
• Exceptional leadership, communication, and organizational skills
• Professional appearance and a high level of integrity
• Strong problem-solving abilities and customer service focus

Why You’ll Love Working With Us:

• Medical, dental, and vision insurance with Health Reimbursement Account (HRA) partially paid by employer
• Short & long-term disability + life insurance at no cost to you
• 18daysPaid time Off
• 11.5daysPaid Holidays
• Employee Assistance Plan (EAP)
• 401(k) with 4% employer match
• Eligible for quarterly bonuses
• Employee referral program