Service Manager

Acento Real Estate Partners LLC.; Fredericksburg (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

18 days Paid time Off

401(k) with 4% employer match

Eligibility for quarterly bonuses

Job summary

Acento Real Estate Partners LLC. is seeking a proactive Service Manager to oversee maintenance operations in Fredericksburg, Virginia. The ideal candidate will have over 5 years of hands-on experience in property maintenance, leading teams effectively while ensuring safety and quality standards are met.

The role includes coordinating day-to-day tasks, managing team scheduling and staff hiring, and providing top-notch customer service to residents. Competitive benefits include medical insurance, paid time off, and 401(k) matching.

Qualifications

• 5+ years of hands-on experience in property maintenance, including HVAC and plumbing.
• 5+ years of supervisory experience in leading maintenance teams.
• Exceptional leadership, communication, and organizational skills.

Responsibilities

• Oversee and coordinate day-to-day maintenance tasks.
• Manage and mentor the on-site maintenance team.
• Ensure all building systems are well-maintained and operational.
• Maintain accurate records of service requests and parts orders.
• Provide excellent customer service to residents.

Skills

Hands-on property maintenance experience

Leadership skills

Communication skills

Problem-solving abilities

Customer service focus

Education

EPA/HVAC Universal Certification

Tools

Onesite

Excel

Outlook

Microsoft Teams

Job description

We are expanding and looking for a proactive, experienced Service Manager to oversee all maintenance operations and lead our on‑site service team. If you’re a hands‑on leader who thrives on team collaboration, attention to detail, and delivering exceptional results—you’ll fit right in.

What You’ll Be Doing:

• Lead Maintenance Operations: Oversee and coordinate day‑to‑day maintenance tasks, assigning work orders and ensuring timely, high‑quality completion.
• Team Supervision: Manage and mentor the on‑site maintenance team, fostering a positive, professional, and efficient working environment.
• Preventative & Reactive Maintenance: Ensure all building systems (HVAC, plumbing, electrical, appliances, carpentry, and painting) are well‑maintained and fully operational.
• Compliance & Safety: Ensure all work is completed in accordance with company policies, safety regulations, and industry standards.
• Inventory & Records: Maintain accurate records of service requests, preventative maintenance, parts orders, and vendor coordination.
• Staff Scheduling & Hiring: Manage shift schedules, recruit new maintenance personnel as needed, and support training and onboarding efforts.
• Resident Satisfaction: Provide excellent customer service and communicate effectively with residents regarding service timelines and updates.

What You’ll Bring:

• 5+ years of hands‑on experience in property maintenance including HVAC, electrical, carpentry, plumbing, and appliance repair
• 5+ years of supervisory experience leading maintenance teams
• EPA/HVAC Universal Certification strongly preferred
• Proficiency in Onesite, Excel, Outlook, and Microsoft Teams
• Exceptional leadership, communication, and organizational skills
• Professional appearance and a high level of integrity
• Strong problem‑solving abilities and customer service focus

Why You’ll Love Working With Us:

• Medical, dental, and vision insurance with Health Reimbursement Account (HRA) partially paid by employer
• Short & long‑term disability + life insurance at no cost to you
• 18 days Paid time Off
• 11.5 days Paid Holidays
• Employee Assistance Plan (EAP)
• 401(k) with 4% employer match
• Eligible for quarterly bonuses
• Employee referral program