Service Manager

Acento Real Estate Partners LLC.; Maryland; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Reimbursement Account (HRA)

Short & long-term disability + life

Paid time off

Paid holidays

Employee Assistance Plan (EAP)

401(k) with employer match

Quarterly bonuses

Employee referral program

Job summary

Acento Real Estate Partners is seeking a proactive Service Manager to oversee all maintenance operations and lead the on-site service team. If you’re a hands-on leader who thrives on collaboration, attention to detail, and delivering exceptional results, you’ll fit right in.

You will manage maintenance tasks, mentor staff, and ensure building systems are well-maintained while upholding safety and compliance standards. Acento offers comprehensive benefits and opportunities for growth.

Qualifications

• 5+ years hands-on experience in property maintenance (HVAC, electrical, carpentry, plumbing, appliances)
• 5+ years supervisory experience leading maintenance teams
• EPA/HVAC Universal Certification strongly preferred

Responsibilities

• Lead maintenance operations and coordinate day-to-day tasks
• Supervise and mentor the on-site maintenance team
• Ensure preventative & reactive maintenance for building systems
• Uphold safety, compliance, and company policies
• Maintain records of service requests, maintenance, and vendor coordination
• Manage staff scheduling, hiring, and onboarding
• Provide excellent resident service and timely updates on work timelines

Skills

HVAC knowledge

Electrical work

Carpentry

Plumbing

Appliance repair

Team supervision

Customer service

Leadership

Tools

Onesite

Excel

Outlook

Microsoft Teams

Job description

Service Manager!

At Acento Real Estate Partners, we know great communities don’t happen by accident—they’re built by passionate, hard-working people who care. And it shows: we’re proud to be officially certified as a Great Place to Work.

See what makes us a great place to work:
Great Place to Work Certified

Who We Are

Acento Real Estate Partners, headquartered in the Washington, DC area, is a leading property operations and investment management company, focused on delivering exceptional service to multifamily communities in Hispanic markets and Workforce Housing. Since 2002, we’ve earned a reputation as innovative, people-first experts in acquiring, redeveloping, and managing residential assets.

We believe diversity is a strength—and our workforce, residents, and partners reflect the vibrant, inclusive communities we build. Through value-driven strategies and a commitment to service, Acento is redefining the standard for residential property management.

Your Opportunity: Service Manager

We are expanding and looking for a proactive, experienced Service Manager to oversee all maintenance operations and lead our on-site service team. If you're a hands-on leader who thrives on team collaboration, attention to detail, and delivering exceptional results—you’ll fit right in.

What You’ll Be Doing:

• Lead Maintenance Operations: Oversee and coordinate day-to-day maintenance tasks, assigning work orders and ensuring timely, high-quality completion.
• Team Supervision: Manage and mentor the on-site maintenance team, fostering a positive, professional, and efficient working environment.
• Preventative & Reactive Maintenance: Ensure all building systems (HVAC, plumbing, electrical, appliances, carpentry, and painting) are well-maintained and fully operational.
• Compliance & Safety: Ensure all work is completed in accordance with company policies, safety regulations, and industry standards.
• Inventory & Records: Maintain accurate records of service requests, preventative maintenance, parts orders, and vendor coordination.
• Staff Scheduling & Hiring: Manage shift schedules, recruit new maintenance personnel as needed, and support training and onboarding efforts.
• Resident Satisfaction: Provide excellent customer service and communicate effectively with residents regarding service timelines and updates.

What You’ll Bring:

• 5+ years of hands-on experience in property maintenance including HVAC, electrical, carpentry, plumbing, and appliance repair
• 5+ years of supervisory experience leading maintenance teams
• EPA/HVAC Universal Certification strongly preferred
• Proficiency in Onesite, Excel, Outlook, and Microsoft Teams
• Exceptional leadership, communication, and organizational skills
• Professional appearance and a high level of integrity
• Strong problem-solving abilities and customer service focus

Why You’ll Love Working With Us:

• Medical, dental, and vision insurance with Health Reimbursement Account (HRA) partially paid by employer
• Short & long-term disability + life insurance at no cost to you
• 18 days Paid time Off
• 11.5 days Paid Holidays
• Employee Assistance Plan (EAP)
• 401(k) with 4% employer match
• Eligible for quarterly bonuses
• Employee referral program

Be the leader who helps keep our communities running smoothly and beautifully.