Service Management Platform Engineer – Hybrid & Automation

Compeer Financial; Lakeville (MN); Ibrido; USD 76.000 - 114.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model up to 50% remote

Flexible schedules including summer

401k match up to 9% (3% fixed + up to

9% match

Descrizione del lavoro

Compeer Financial seeks a Platform Engineer to design, build, and sustain the enterprise service-management platform. You will configure workflows, automate integrations, and deliver scalable, secure platform solutions that enhance technology operations and user experience.

You will monitor health, manage upgrades, and collaborate with cross-functional teams to drive improvements, governance, and reliable service delivery.

Competenze

• Bachelor's degree or equivalent in CS/IS/Engineering/Technology or related field.
• Minimum of four years of progressive experience in enterprise platform engineering, ServiceNow development or administration, workflow automation, application development, systems integration, IT service management, or related field.
• Experience configuring and supporting enterprise service-management capabilities (incident, request, problem, change, knowledge, service catalog, configuration, asset, service-level).
• Experience with scripting, APIs, integrations, data imports, workflow design, testing, release management, platform security, reporting, and production support.
• Strong knowledge of enterprise service-management platform architecture, configuration, workflow automation, data models, security, integrations, reporting, and lifecycle practices.
• Proficiency with scripting, APIs, integration patterns, data transformation, debugging, source control, testing, and repeatable deployment practices.
• Strong analytical, troubleshooting, and systems-thinking skills; identifying root causes and designing sustainable platform solutions.
• Working knowledge of IT service management processes, configuration-management information, service modeling, change controls, cybersecurity, and operational resilience.
• Clear written and verbal communication skills; ability to translate technical concepts for different audiences.
• Ability to balance platform standards, user experience, business value, security, reliability, maintainability, and delivery timelines.
• Ability to collaborate effectively, manage multiple priorities, and influence outcomes without formal authority.
• Valid driver's license.

Mansioni

• Designs, configures, tests, deploys, and maintains workflows, forms, tables, business rules, scripts, notifications, approvals, service catalog items, portals, reports, dashboards, and related platform capabilities.
• Develops reusable automation, integrations, APIs, data imports, orchestration, and self-service solutions that reduce manual effort and improve data quality.
• Translates process, business, security, compliance, and operational requirements into technical designs and release documents.
• Monitors platform health, performance, capacity, integrations, jobs, errors, data quality, and service availability; troubleshoot incidents and implement corrective actions.
• Plans and executes platform upgrades, patches, releases, clones, testing, access changes, and environment-management activities following security and change controls.
• Supports configuration-management and service-model data, integrations, platform security, RBAC, licensing, and lifecycle decisions with platform owners and architects.
• Maintains documentation, standards, runbooks, data maps, and knowledge articles; communicates risks and progress in clear business and technical language.
• Mentors associates, participates in peer reviews and agile ceremonies, and contributes to platform roadmap and governance.

Conoscenze

Platform engineering

ServiceNow

Workflow automation

APIs & integrations

Scripting

IT service management

Reporting

Security

Formazione

Bachelor's degree in computer science or related field

Descrizione del lavoro

Compeer Financial seeks a Platform Engineer to design, build, and sustain the enterprise service-management platform. You will configure workflows, automate integrations, and deliver scalable, secure platform solutions that enhance technology operations and user experience.

You will monitor health, manage upgrades, and collaborate with cross-functional teams to drive improvements, governance, and reliable service delivery.