Platform Engineer, Service Management & Automation

Compeer Financial; Mankato (MN); Hybrid; USD 76,000 - 114,000; Full time

Benefits offered by this job

Hybrid work model

Medical benefits

401k match

Paid time off

Job summary

Compeer Financial is seeking a Platform Engineer to design, implement, and maintain enterprise platform capabilities, focusing on ServiceNow, automation, and integrations. You will translate business requirements into scalable solutions and collaborate with cross-functional teams to improve service delivery.

The role emphasizes platform reliability, change management, and continuous improvement, with a hybrid work setup and opportunities for mentorship and career growth.

Qualifications

• Bachelor's degree in computer science, information systems, engineering, technology, or related field, or equivalent experience.
• Minimum of four years of progressive experience in enterprise platform engineering, ServiceNow development or administration, workflow automation, application development, systems integration, IT service management, or related field.
• Demonstrated experience configuring and supporting enterprise service-management capabilities such as incident, request, problem, change, knowledge, service catalog, configuration management, asset, or service-level management.
• Experience with scripting, APIs, integrations, data imports, workflow design, testing, release management, platform security, reporting, and production support.
• Strong knowledge of enterprise service-management platform architecture, configuration, workflow automation, data models, security, integrations, reporting, and lifecycle practices.
• Proficiency with scripting, APIs, integration patterns, data transformation, debugging, source control, testing, and repeatable deployment practices.
• Strong analytical, troubleshooting, and systems-thinking skills, with the ability to identify root causes and design sustainable platform solutions.
• Working knowledge of IT service management processes, configuration-management information, service modeling, change controls, cybersecurity, and operational resilience.
• Clear written and verbal communication skills, including the ability to translate technical concepts, options, risks, and impacts for different audiences.

Responsibilities

• Designs, configures, tests, deploys, and maintains workflows, forms, tables, business rules, scripts, notifications, approvals, service catalog items, portals, reports, dashboards, and related platform capabilities.
• Develops reusable automation, integrations, APIs, data imports, orchestration, and self-service solutions that reduce manual effort, improve data quality, and enable consistent service delivery.
• Translates process, business, security, compliance, and operational requirements into technical designs, implementation plans, test cases, release documentation, and support procedures.
• Monitors platform health, performance, capacity, integrations, jobs, errors, data quality, and service availability; troubleshoot incidents and implement durable corrective actions.
• Plans and executes platform upgrades, patches, releases, clones, testing, access changes, and environment-management activities while following change, security, audit, and separation-of-duties controls.
• Supports configuration-management and service-model data, integrations, platform security, role-based access, licensing, technical debt, and lifecycle decisions in partnership with platform owners and architects.
• Partners with process owners, analysts, engineers, architects, cybersecurity, data, vendors, and business stakeholders to refine requirements, evaluate options, manage dependencies, and deliver measurable outcomes.
• Maintains platform documentation, technical standards, design records, data maps, runbooks, test evidence, and knowledge articles; communicate risks, impacts, decisions, and progress in clear business and technical language.
• Mentors associate practitioners, participates in peer reviews and agile ceremonies, and contributes to the platform roadmap, backlog, governance, adoption, and continual-improvement priorities.

Skills

ServiceNow

Automation

APIs

Data mapping

Security

Troubleshooting

Systems thinking

Collaboration

Education

Bachelor's degree in CS/IS/Engineering

Tools

ServiceNow

Job description

Compeer Financial is seeking a Platform Engineer to design, implement, and maintain enterprise platform capabilities, focusing on ServiceNow, automation, and integrations. You will translate business requirements into scalable solutions and collaborate with cross-functional teams to improve service delivery.

The role emphasizes platform reliability, change management, and continuous improvement, with a hybrid work setup and opportunities for mentorship and career growth.