Service Loyalty Coordinator - Honda Roseville

AutoNation; Roseville (CA); Presencial; USD 29 000 - 49 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle purchase program

AutoGear discounts

YouDecide discounts

DRVPNK charitable mission

Resumo da oferta

AutoNation in Roseville, CA seeks a Service Loyalty Coordinator to make outbound service calls, qualify customer needs, and schedule Service Department appointments. You will ensure messages reach service consultants and route information promptly.

The role emphasizes strong customer service, communication and interpersonal skills, with a starting pay range and benefits that support work-life balance.

Qualificações

• High school diploma or equivalent required.
• 1 year college/technical certificate or 3–6 months related experience preferred.
• Ability to read, write, and perform basic math.

Responsabilidades

• Ask qualifying questions to uncover customer needs and route calls accordingly.
• Ensure service consultants receive messages promptly.
• Book service appointments when consultants are unavailable and route details.
• Provide reporting to dealership management.

Conhecimentos

Customer service

Communication skills

Interpersonal skills

Outbound calls

Formação académica

High School Diploma

Descrição da oferta de emprego

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.So what do you say? Are you ready to be part of something big?The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department..What are the day-to-day responsibilities?Ask the customer qualifying questions to uncover needs and directs calls appropriatelyEnsures that service consultants receive messages promptlyMake service appointments if service consultants are unavailable, route appointment information to the appropriate service consultantProvide reporting to dealership managementCollect retail charges from the customer in cash, check or authorized charge accountProvide customers with the proper change and/or receiptProperly process and document charge purchases according to the policies established by the ControllerClose all internal repair orders promptly and route to Billing Clerk for processingFile accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service filesWhat are the requirements for this job?High School Diploma or EquivalentOne year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experienceAbility to read, write, add, subtract, divide and comprehend written instructions and information6-12 months previous work experience (preferred)Demonstrated customer service skillsDemonstrated communication and interpersonal skillsPrevious industry experience (preferred)$20.95/hr$20.95 - $35.82Exciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.