Service Leader: Lead Guest Experience & Team Growth

Chipotle Mexican Grill group; Holly Springs (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

Chipotle Mexican Grill is seeking a Service Leader to uphold a positive guest experience by ensuring safe, quality food and a well-trained crew. You will maintain a clean, organized line and supervise daily operations in a fast-paced setting.

Responsibilities include enforcing food safety, coaching crew, scheduling, and assisting with office duties while driving customer satisfaction and operational excellence. This role offers growth opportunities within a values-driven team.

Qualifications

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Have familiarity with office paperwork.
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.
• Have a high school diploma.
• Have restaurant experience.

Responsibilities

• Making sure great tasting, high quality food is served.
• Helping to resolve food quality issues.
• Supporting food safety which includes hand washing, glove changes, time and temperature monitoring, and following Daily Food Safety Checklist.
• Helping to resolve customer incidents and ensure positive customer experiences.
• Helping to monitor crew breaks, shift changes, and line schedules.
• Developing and cross training all front of house Crew.
• Assisting with Crew performance reviews.
• Developing future Service Leaders.
• Assisting with office administration duties such as banking, cash handling policies, and office paperwork.
• Ensuring office equipment remains in working order and supplies are ordered as needed.
• Ensuring the proper quantity of supplies are available as needed.

Skills

Customer service

Cash handling

Food safety

Team leadership

Communication

Education

High school diploma

Tools

POS systems

Job description

Chipotle Mexican Grill is seeking a Service Leader to uphold a positive guest experience by ensuring safe, quality food and a well-trained crew. You will maintain a clean, organized line and supervise daily operations in a fast-paced setting.

Responsibilities include enforcing food safety, coaching crew, scheduling, and assisting with office duties while driving customer satisfaction and operational excellence. This role offers growth opportunities within a values-driven team.