Service Leader: Lead Food Quality & Team Growth

Chipotle Mexican Grill group; North Easton (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

Chipotle Mexican Grill is seeking a Service Leader to uphold a positive customer experience by ensuring safe, high‑quality food and training the restaurant crew to deliver great service. The role requires standing on the line, maintaining cleanliness, and ensuring properly functioning equipment.

You will help resolve food quality issues, monitor breaks and shifts, develop front‑of‑house staff, and assist with office tasks.

Qualifications

• Understand and articulate Chipotle's Food With Integrity philosophy.
• Knowledge and experience of cash handling policies and procedures.
• Knowledge of Food Safety and health department matters.
• Familiarity with office paperwork.
• Ability to speak, write, read, and understand the primary language of the work location.
• Have a high school diploma.
• Restaurant experience.

Responsibilities

• Ensure great tasting, high quality food is served.
• Resolve food quality issues.
• Support food safety including hand washing, glove changes, and temperature checks.
• Resolve customer incidents and ensure positive experiences.
• Monitor crew breaks, shift changes, and line schedules.
• Develop and cross-train front of house crew.
• Assist with crew performance reviews.
• Develop future Service Leaders.
• Assist with office administration duties such as banking and cash handling policies.
• Ensure office equipment remains in working order and supplies are ordered.
• Ensure the proper quantity of supplies available as needed.

Skills

Food With Integrity philosophy

Cash handling policies

Food safety knowledge

Office paperwork

Language proficiency

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to uphold a positive customer experience by ensuring safe, high‑quality food and training the restaurant crew to deliver great service. The role requires standing on the line, maintaining cleanliness, and ensuring properly functioning equipment.

You will help resolve food quality issues, monitor breaks and shifts, develop front‑of‑house staff, and assist with office tasks.