Service Leader: Elevate Guest Experience & Food Quality

Chipotle Mexican Grill group; Massachusetts; On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Tuition assistance

Free food (employee meals)

Health insurance

Digital tips

Paid time off

Holiday closures

Competitive compensation

Advancement opportunities

Job summary

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience and ensure safe, quality food. The role trains and leads the restaurant crew, keeps a clean line, and supports day-to-day operations and administration.

You must understand Chipotle’s Food With Integrity philosophy, manage cash policies, uphold food safety standards, and have a high school diploma with prior restaurant experience.

Qualifications

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Knowledge of Food Safety and health department matters.
• Familiarity with office paperwork.

Responsibilities

• Make sure great tasting, high quality food is served.
• Help resolve food quality issues.
• Support food safety practices: hand washing, glove changes, time/temperature monitoring.
• Help resolve customer incidents and ensure positive customer experiences.
• Monitor crew breaks, shift changes, and line schedules.
• Develop and cross-train front-of-house Crew.
• Assist with Crew performance reviews.
• Develop future Service Leaders.
• Assist with office administration duties and supplies.

Skills

Cash handling

Food safety

Office paperwork

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience and ensure safe, quality food. The role trains and leads the restaurant crew, keeps a clean line, and supports day-to-day operations and administration.

You must understand Chipotle’s Food With Integrity philosophy, manage cash policies, uphold food safety standards, and have a high school diploma with prior restaurant experience.