Service Leader: Customer Experience

Meijer Inc.; Southport (IN); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Weekly pay

Flexible scheduling

Parental leave

Education assistance

Employee discount

Advancement programs

Job summary

Meijer Inc. is seeking a capable team leader to oversee daily operations, drive exceptional customer service, and mentor associates in a fast-paced retail environment. You will collaborate with store leadership to manage scheduling, inventory, and sales goals while maintaining Meijer standards.

You will guide team members, coach on service excellence, and help create an inclusive, safety-conscious workplace that supports department success and community engagement.

Qualifications

• Passion for customer service and helping customers and team members.
• Excellent verbal and written communication skills.
• Proven leadership and coaching abilities to guide daily store operations.
• Retail or customer service experience preferred.
• Ability to influence others and build rapport quickly.
• Ability to lift and move products as required.

Responsibilities

• Engage customers to deliver the best shopping experience, including checkout.
• Communicate with team and assign daily tasks.
• Mentor and coach teammates to exceed service and sales goals.
• Support training and cross-training to boost productivity.
• Plan department schedules with leadership to optimize engagement and profitability.
• Ensure product freshness by monitoring rotation and dating policies.
• Uphold food safety standards and safe work practices.
• Lead ordering, receiving, stocking, pricing, and displays where applicable.
• Foster Meijer culture, diversity, equity, and inclusion.
• Operate a register and cash handling when needed.
• May act in lead capacity in other departments as required.

Skills

Customer service

Communication

Leadership

Coaching

Team mentorship

Scheduling

Retail operations

Tools

POS system

Job description

Meijer Inc. is seeking a capable team leader to oversee daily operations, drive exceptional customer service, and mentor associates in a fast-paced retail environment. You will collaborate with store leadership to manage scheduling, inventory, and sales goals while maintaining Meijer standards.

You will guide team members, coach on service excellence, and help create an inclusive, safety-conscious workplace that supports department success and community engagement.