Retail Team Leader: Develop, Lead & Drive Service

Meijer; Hillsdale (MI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer, a family-owned retailer, seeks a capable leader to plan, direct, and supervise store operations across departments. You will mentor staff, drive customer service, and ensure store standards are met while managing scheduling, hiring, and training.

Effective communication, conflict resolution, and financial insight are expected as you develop team careers, control costs, and promote a safe, high-performing work environment across multiple departments.

Qualifications

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
• Successful completion of all required certifications.

Responsibilities

• Plan, direct and supervise team members in day-to-day operations within various departments of the store.
• Serve as mentor and coach for all team members.
• Implement strategies to improve customer service and drive store sales while ensuring customer needs are met and service is quick and efficient.
• Maintain store appearance with a focus on prime shopping hours, product presentation and company standards.
• Staffing, selection and hiring to achieve staffing needs.
• Promote succession planning by providing career paths and development opportunities.
• Document and apply disciplinary actions and make recommendations concerning discharge.
• Oversee P&L, achieve sales and maintain shrink for the department.
• Model exceptional, fast and friendly customer service.
• Mentor and coach the team to exceed customer service and sales goals.
• Ensure team is thoroughly trained and has completed all required training.
• Spend majority of time in-store communicating with customers and team members.
• Promote a safe work environment.
• Ensure reliable and consistent attendance.
• Perform other duties as assigned.

Skills

Leadership

Communication

Conflict resolution

Multitasking

Financial analysis

Suggestive selling

Education

High school diploma or equivalent

Job description

Meijer, a family-owned retailer, seeks a capable leader to plan, direct, and supervise store operations across departments. You will mentor staff, drive customer service, and ensure store standards are met while managing scheduling, hiring, and training.

Effective communication, conflict resolution, and financial insight are expected as you develop team careers, control costs, and promote a safe, high-performing work environment across multiple departments.