Store Service Lead & Keyholder — Guest Experience

Ampersand Brands; Baton Rouge (LA); On-site; USD 11,000 - 12,000; Full time

Benefits offered by this job

Employee discount on sweets

Store discount on candy

Job summary

Ampersand Brands is seeking a Lolli & Pops Service Lead/Keyholder in Baton Rouge to lead daily store operations and guest experience. You will supervise the team, drive KPI targets, coach selling and product knowledge, and maintain visual standards.

The role requires strong interpersonal skills, leadership mindset, and the ability to lift up to 25 pounds. This is an in-store, full-time leadership position with opportunities to mentor staff and contribute to a joyful, fast-paced retail culture.

Qualifications

• Exceptional interpersonal skills and guest interaction
• A passion for meticulous quality in store operations
• Bias towards action with willingness to assist across tasks
• Desire to be coached and mentored and grow
• Attention to detail and maintaining standards
• Desire to solve problems and improve processes
• Ability to multitask in a fast-paced environment
• Positive attitude and fun-loving spirit
• Flexible availability to meet busy periods

Responsibilities

• Help drive store-level financial and operational results by monitoring KPI targets and taking action
• Keep the team focused on guest engagement, sampling, and product knowledge
• Maximize team performance through coaching, selling skills, and leading by example
• Assist in training, developing and motivating team members
• Assist the Store Manager with paperwork, ordering, and inventory management
• Maintain visual and merchandising standards and store cleanliness
• Ensure policies, procedures and directives are enforced consistently
• Be a champion of Lolli & Pops inside and outside the store
• Must be able to lift up to 25 pounds

Skills

Interpersonal skills

Quality focus

Bias for action

Coaching & mentoring

Attention to detail

Problem solving

Multitasking

Positive attitude

Flexible availability

Job description

Ampersand Brands is seeking a Lolli & Pops Service Lead/Keyholder in Baton Rouge to lead daily store operations and guest experience. You will supervise the team, drive KPI targets, coach selling and product knowledge, and maintain visual standards.

The role requires strong interpersonal skills, leadership mindset, and the ability to lift up to 25 pounds. This is an in-store, full-time leadership position with opportunities to mentor staff and contribute to a joyful, fast-paced retail culture.