Service Lead & Guest Experience Leader

Ampersand Brands; Bridgewater (MA); Vor Ort; USD 38.000 - 54.000; Vollzeit

Benefits dieser Stelle

Sweet discount on candy

Zusammenfassung

Ampersand Brands, home to Lolli & Pops, is seeking a Service Lead/Keyholder for our Massachusetts location. You will help drive store performance, engage guests with product knowledge, and coach the team to deliver exceptional service.

You will support the Store Manager with operations, inventory, and training while upholding our values and standards. Expect a fast-paced environment with opportunities to lead and grow.

Qualifikationen

• Leads and motivates team to achieve store targets.
• Interfaces with guests to ensure a positive experience.
• Coaches team on selling skills and product knowledge.

Aufgaben

• Drive store-level financial and operational results by tracking KPI targets.
• Engage guests, promote samples, and share product knowledge.
• Develop and motivate team members through coaching and training.
• Assist in store manager with paperwork, inventory, and ordering.
• Maintain visual/merchandising standards and store cleanliness.
• Ensure policies and procedures are followed by all staff.

Kenntnisse

Leadership

Guest service

Coaching

Communication

Multitasking

Jobbeschreibung

Ampersand Brands, home to Lolli & Pops, is seeking a Service Lead/Keyholder for our Massachusetts location. You will help drive store performance, engage guests with product knowledge, and coach the team to deliver exceptional service.

You will support the Store Manager with operations, inventory, and training while upholding our values and standards. Expect a fast-paced environment with opportunities to lead and grow.