Service Lead — Elevate Guest Joy & Store Growth

Lolli & Pops; Thousand Oaks (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Sweet discount on treats

Store leadership opportunity

Job summary

Lolli & Pops is seeking a Service Lead to join our team in a leadership role at our Thousand Oaks location. As a keyholder and member of the leadership team, you’ll guide a passionate staff, drive guest experiences, and help manage daily store operations.

You will focus on coaching the team, maintaining store standards, and delivering strong guest service while upholding our company values. This role offers growth opportunities within a fast-paced, joyful culture and employee discounts on treats.

Qualifications

• Exceptional interpersonal skills for guest and team interactions.
• Strong organization to keep a highly efficient team.
• Ability to lift and move items up to 75 lbs with proper safety.
• Desire to be coached and mentored to grow potential.
• Attention to detail in cleanliness and presentation.

Responsibilities

• Drive store-level financial and operational results by monitoring KPI targets and taking action to achieve targets.
• Keep your team focused on guest engagement, sampling, and product knowledge.
• Maximize team performance through product knowledge, coaching selling skills, and leading by example.
• Assist in training, developing and motivating team members.
• Assist Store Manager with paperwork, ordering, inventory management.
• Maintain visual and merchandising standards and store cleanliness.
• Enforce policies, procedures and directives consistently by all teammates.
• Be a champion of Lolli & Pops inside and outside the store.

Skills

Exceptional interpersonal skills

Meticulous quality

Bias towards action

Coached and mentored

Eye for detail

Problem solving

Multitask

Positive attitude

Flexible availability

Job description

Lolli & Pops is seeking a Service Lead to join our team in a leadership role at our Thousand Oaks location. As a keyholder and member of the leadership team, you’ll guide a passionate staff, drive guest experiences, and help manage daily store operations.

You will focus on coaching the team, maintaining store standards, and delivering strong guest service while upholding our company values. This role offers growth opportunities within a fast-paced, joyful culture and employee discounts on treats.