Service lane manager

Kelly Ford 1; Melbourne (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Supportive work environment

Health benefits

Employee discounts

Job summary

Kelly Ford in Melbourne, FL is seeking a highly motivated Service Lane Manager to oversee daily service lane operations, lead a team of technicians, and deliver five-star customer service.

You will coordinate with customers, ensure safety and quality compliance, maintain records, and collaborate with other departments to optimize workflow and satisfaction.

Qualifications

• Proven experience in managing automotive service operations or a related field.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent communication and interpersonal skills.
• Detail-oriented with a commitment to quality and safety standards.
• Able to multitask and manage time efficiently in a fast-paced environment.

Responsibilities

• Oversee daily service lane operations to ensure timely and effective vehicle servicing.
• Manage and lead a team of service technicians and support staff, fostering a positive and productive work environment.
• Coordinate with customers to understand their service needs and provide updates throughout the process.
• Ensure compliance with all safety regulations and company policies within the service lane.
• Maintain accurate records of service activities and customer interactions.
• Collaborate with other departments to optimize workflow and enhance customer satisfaction.

Skills

Leadership

Customer service

Communication

Time management

Attention to detail

Multitasking

Automotive service software

Tools

Automotive service software

Job description

working with service advisors with any needs they have taking care of the customer to make sure we are giving 5 star service working the weekly payroll controlling survey hot alerts ```html

Kelly Ford is seeking a highly motivated and experienced Service Lane Manager to join our team in Melbourne, FL. This role is integral to ensuring the smooth and efficient operation of our service lane, while delivering exceptional customer service and maintaining high standards of quality and safety.

Responsibilities

• Oversee daily service lane operations to ensure timely and effective vehicle servicing.
• Manage and lead a team of service technicians and support staff, fostering a positive and productive work environment.
• Coordinate with customers to understand their service needs and provide updates throughout the process.
• Ensure compliance with all safety regulations and company policies within the service lane.
• Maintain accurate records of service activities and customer interactions.
• Collaborate with other departments to optimize workflow and enhance customer satisfaction.

Requirements

• Proven experience in managing automotive service operations or a related field.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Excellent communication and interpersonal skills to interact with customers and team members.
• Detail-oriented with a commitment to quality and safety standards.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• Familiarity with automotive service software and tools is preferred.

Benefits

• Competitive compensation package.
• Opportunities for professional growth and development.
• Supportive and dynamic work environment.
• Comprehensive health and wellness benefits.
• Employee discounts and perks.

About the Company

Kelly Ford is a trusted automotive dealership in Melbourne, FL, committed to delivering exceptional customer experiences and quality vehicle services. Our team values integrity, professionalism, and a dedication to exceeding customer expectations. Join Kelly Ford and be part of a company that prioritizes growth, innovation, and community engagement.

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