Customer-First Service Advisor | Flexible Hours & Benefits

Kelly Ford 1; Melbourne (FL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

Kelly Ford 1 in Melbourne, FL is seeking a Service Advisor to greet customers, gather vehicle information, and schedule maintenance. You will verify loaner insurance and communicate progress to customers, while preparing accurate cost estimates for labor and parts.

Recent Ford dealership exposure is a plus; candidates should be energetic, dedicated, and able to work in a fast-paced environment with a focus on customer satisfaction and long-term commitment.

Qualifications

• Previous experience at a Ford dealership is a plus.
• Ability to identify the problem quickly.
• Knowledge of automobiles.
• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.
• Ability to learn new technology and repair and service procedures and specifications.
• Minimum of 1 year in service department.
• Ability to lift 50 pounds and work on your feet for extended periods of time.
• Ability to work in a fast-paced environment.
• Basic computer skills.
• Positive, friendly attitude.
• High school diploma or equivalent.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance base on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Automotive knowledge

Communication

Problem solving

Energetic personality

Long-term career mindset

Education

High school diploma or equivalent

Job description

Kelly Ford 1 in Melbourne, FL is seeking a Service Advisor to greet customers, gather vehicle information, and schedule maintenance. You will verify loaner insurance and communicate progress to customers, while preparing accurate cost estimates for labor and parts.

Recent Ford dealership exposure is a plus; candidates should be energetic, dedicated, and able to work in a fast-paced environment with a focus on customer satisfaction and long-term commitment.