Service Lane Manager - Jordan Ford

Sonic Automotive, Inc.; Mishawaka (IN); On-site; USD 100,000 - 145,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA

401k

PTO

Personal Automotive Concierge Service

Job summary

Sonic Automotive, Inc. in Mishawaka, IN is seeking a Service Lane Manager to own the service drive—coaching advisors, driving KPIs, and building a positive culture. The role focuses on leadership, performance, and a hands-on approach to service operations.

You will guide advisors, improve metrics, and ensure customer-first service while maintaining profitability, in a small-store environment with Ford process exposure.

Qualifications

• Proven automotive service leadership experience.
• Strong understanding of Ford service processes.
• Coaching advisors to improve KPIs and customer satisfaction.
• Experience with DMS systems (CDK, Reynolds, or similar).
• Excellent communication and emotional intelligence.

Responsibilities

• Lead and coach a 4-advisor team focused on performance and development.
• Drive metrics such as CSI, ELR, and advisor effectiveness.
• Be visible on the service drive and lead by example daily.
• Conduct daily lane huddles and one-on-one coaching sessions.
• Develop advisors through feedback, training, and goal setting.
• Ensure a customer-first experience while maintaining profitability and efficiency.
• Handle escalated customer concerns with empathy and solutions.
• Coordinate with Service Manager to align lane flow with shop capacity.

Skills

Leadership

Coaching

Communication

DMS experience

Ford processes

Customer satisfaction

Tools

CDK

Reynolds

Job description

Service Lane Manager - Jordan Ford in Mishawaka, IN at Sonic Automotive

Location: 609 East Jefferson Boulevard
Mishawaka, IN 46545

Job Type: Other

Experience: Associate

About

Jordan Fordis one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

TheService Lane Manageris responsible forowning the service drive—performance, people, and process. This is ahands-on leadership positionfocused on coaching advisors, improving KPIs, and building a positive, accountable culture where everyone knows the goal and how to win.

You’ll set the tone, remove obstacles for your team, and help advisors grow their skills, confidence, and income—while delivering results that matter.

Key Responsibilities

• Lead and coach a4-advisor teamwith a strong focus on performance, accountability, and development
• Drive key metrics includingCSI, ELR, hours per RO, menu penetration, and advisor effectiveness
• Be visible and engaged on the service drive—leading by example every day
• Conduct daily lane huddles, one-on-one coaching, and performance follow-ups
• Develop advisors through consistent feedback, skill training, and goal setting
• Ensure a customer-first experience while maintaining profitability and efficiency
• Handle escalated customer concerns with empathy, ownership, and solutions
• Partner closely with the Service Manager and Shop Foreman to align lane flow with shop capacity
• Maintain high standards for RO quality, pricing accuracy, and Ford compliance
• Build a culture of trust, respect, and continuous improvement
• Proven automotive service leadership experience(Lane Manager, Lead Advisor, or high-performing Advisor ready to lead).
• Strong understanding ofFord service processesand dealership operations (Ford experience preferred).
• Track record of improving advisor performance and customer satisfaction.
• Coach-first mindset with the ability to challenge and support simultaneously.
• High emotional intelligence and strong communication skills.
• Comfortable working in asmall-store environmentwhere leadership is hands-on and visible.
• Experience with DMS systems (CDK, Reynolds, or similar).

Required:

• Valid driver’s license and good driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug testand valid driver license.

Salary: $100,000 to $145,000 +

Meeting and exceeding goals

Schedule:

• Full Time
• Monday through Saturday availability
• Sundays off

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.