Service Lane Manager - Jordan Ford

Sonic Automotive; Mishawaka (IN); On-site; USD 100,000 - 145,000; Full time

Benefits offered by this job

Extensive training

Competitive compensation

Comprehensive benefits

Job summary

A growing automotive company in Mishawaka is seeking a Service Lane Manager to lead a team of advisors focused on service drive performance. The successful candidate will possess proven automotive service leadership experience and coach a team for optimal results. Responsibilities include managing performance metrics, handling customer concerns, and ensuring a positive customer experience. This full-time position offers a competitive salary ranging from $100,000 to $145,000, with Monday to Saturday availability and Sundays off.

Qualifications

• Proven automotive service leadership experience required.
• Comfortable working in a small-store environment.
• Strong understanding of Ford service processes preferred.

Responsibilities

• Lead and coach a 4-advisor team focused on performance.
• Drive key metrics like customer satisfaction and advisor effectiveness.
• Handle escalated customer concerns with empathy and solutions.

Skills

Coaching skills

Performance metrics understanding

Emotional intelligence

Strong communication skills

Education

Valid driver's license

Tools

DMS systems (CDK, Reynolds)

Job description

Service Lane Manager - Jordan Ford in Mishawaka, IN at Sonic Automotive

Location: 609 East Jefferson Boulevard
Mishawaka, IN 46545

Job Type: Other

Experience: Associate

About

Jordan Fordis one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

TheService Lane Manageris responsible forowning the service drive—performance, people, and process. This is ahands-on leadership positionfocused on coaching advisors, improving KPIs, and building a positive, accountable culture where everyone knows the goal and how to win.

You’ll set the tone, remove obstacles for your team, and help advisors grow their skills, confidence, and income—while delivering results that matter.

Key Responsibilities

• Lead and coach a4-advisor team with a strong focus on performance, accountability, and development
• Drive key metrics includingCSI, ELR, hours per RO, menu penetration, and advisor effectiveness
• Be visible and engaged on the service drive—leading by example every day
• Conduct daily lane huddles, one-on-one coaching, and performance follow-ups
• Develop advisors through consistent feedback, skill training, and goal setting
• Ensure a customer-first experience while maintaining profitability and efficiency
• Handle escalated customer concerns with empathy, ownership, and solutions
• Partner closely with the Service Manager and Shop Foreman to align lane flow with shop capacity
• Maintain high standards for RO quality, pricing accuracy, and Ford compliance
• Build a culture of trust, respect, and continuous improvement
• Proven automotive service leadership experience(Lane Manager, Lead Advisor, or high-performing Advisor ready to lead).
• Strong understanding ofFord service processes and dealership operations (Ford experience preferred).
• Track record of improving advisor performance and customer satisfaction.
• Coach-first mindset with the ability to challenge and support simultaneously.
• High emotional intelligence and strong communication skills.
• Comfortable working in asmall-store environment where leadership is hands-on and visible.
• Experience with DMS systems (CDK, Reynolds, or similar).

Required:

• Valid driver’s license and good driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug testand valid driver license.

Salary: $100,000 to $145,000 +

Meeting and exceeding goals

Schedule:

• Full Time
• Monday through Saturday availability
• Sundays off

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.