Lead Quick Lane Service Manager - 5-Star Service & Growth

Mullinax Ford; Kissimmee (FL); Sur place; USD 95 000 - 140 000; Plein temps

Résumé du poste

Mullinax Ford in Kissimmee, FL is seeking a Quick Lane Automotive Service Manager to lead a busy shop and deliver five-star customer service. The role oversees the Quick Lane team, emphasizes training, safety, and efficiency across departments, and requires strong leadership and a focus on measurable results.

The position offers a competitive six-figure salary range, with benefits and opportunities for advancement within Mullinax Ford’s multi-store network.

Qualifications

• Five-star customer service expectation
• Ability to set and achieve targeted goals
• Team Leader; lead by example
• Results oriented with focus on outcomes
• Problem solver with stability under pressure
• Excellent written, verbal, and interpersonal communication skills
• High school diploma or equivalent; valid driver’s license; pass background and drug test

Responsabilités

• Understand customers’ needs to ensure customer satisfaction
• Handle customer concerns quickly and professionally to maintain relationships
• Direct, supervise, and monitor performance of all direct report employees
• Attract, develop, and retain talent within the Quick Lane
• Engage and motivate the team to meet performance expectations and goals
• Ensure tools, parts, and equipment are up to date for the team; ensure proper training and safety

Connaissances

Customer service

Leadership

Goal setting

Communication

Problem solving

Team leadership

Stability under pressure

Formation

High school diploma or equivalent

Description du poste

Mullinax Ford in Kissimmee, FL is seeking a Quick Lane Automotive Service Manager to lead a busy shop and deliver five-star customer service. The role oversees the Quick Lane team, emphasizes training, safety, and efficiency across departments, and requires strong leadership and a focus on measurable results.

The position offers a competitive six-figure salary range, with benefits and opportunities for advancement within Mullinax Ford’s multi-store network.