Guest Service Representative

Hyatt House; Waterford Charter Township (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Paid time off

Training & development

Career Advancement Opportunities

Job summary

Hyatt House in Waterford Charter Township is seeking a dedicated Guest Service Representative to join our team. You will be the face of our hotel, assisting guests with check-in and check-out, and ensuring a welcoming atmosphere.

The ideal candidate must have a High School Diploma/GED and show a genuine passion for customer service. The role involves maintaining front desk operations, addressing guest inquiries, and ensuring compliance with quality standards. Employee benefits include competitive pay and flexible scheduling.

Qualifications

• Must possess a High School Diploma or GED.
• Familiarity with hospitality industry standards is essential.
• Knowledge of front desk operations and procedures.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Answer phone calls and take messages accurately.
• Anticipate the needs of guests and build rapport.
• Respond to guest concerns and resolve them appropriately.
• Maintain accurate records of registration and payment information.
• Ensure compliance with health and quality standards.

Skills

Customer service excellence

Effective communication

Crisis management

Education

High School Diploma/GED

Job description

Benefits

• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Paid time off
• Training & development

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment