Service Field Manager — Fire Protection & Growth Lead

hillerexternal; South Carolina; Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation package

Health, dental & vision insurance

401(k) and retirement plans

Paid time off

Company-provided training and tools

Descripción de la vacante

The Hiller Companies, LLC is seeking a Service Field Manager to lead the service technicians and drive operational and financial success. The role focuses on leadership, customer satisfaction, and growth objectives within the fire protection and safety space.

The position requires coordinating with branch leadership, recruiting and developing staff, and ensuring compliance with fire and life safety standards while supporting sales initiatives and optimizing service operations.

Formación

• 5+ years' experience in service, testing and inspections of fire alarm systems preferred
• Thorough understanding of workflow processes, service operation metrics and customer centric mentality
• Minimum NICET Level II certification in related fire protection systems preferred

Responsabilidades

• Oversee operational & financial performance of the service department
• Plan annual department goals, headcount needs and growth projections with leadership
• Recruit, train, develop, and retain service technicians; manage performance reviews
• Collaborate with other support teams to ensure optimal operations of all Service Department functions
• Lead regular service team meetings to ensure clear communication and collaboration
• Mentor and develop Service Department staff and monitor certifications
• Support sales through market leads and price optimization
• Ensure service, inspection, testing and maintenance contracts are executed to meet customer needs

Conocimientos

Leadership

Fire protection

NFPA standards

Communication

Problem solving

Educación

NICET Level II certification

Herramientas

Honeywell certification

Siemens certification

Notifier certification

Descripción del empleo

The Hiller Companies, LLC is seeking a Service Field Manager to lead the service technicians and drive operational and financial success. The role focuses on leadership, customer satisfaction, and growth objectives within the fire protection and safety space.

The position requires coordinating with branch leadership, recruiting and developing staff, and ensuring compliance with fire and life safety standards while supporting sales initiatives and optimizing service operations.