Service Field Manager

Hiller Companies, LLC; South Carolina; Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

The Hiller Companies, LLC is seeking a Service Field Manager to lead the service technicians and drive financial and operational performance in the field. This role partners with branch leadership to deliver safe, reliable fire protection services and customer satisfaction.

You will coach staff, manage schedules, optimize processes, ensure compliance, and support sales through service excellence. The position requires hands-on leadership, a focus on safety, and the ability to develop a

Responsabilidades

• Operational & financial performance of the service division, with a focus on leadership and growth.
• Collaborate with branch/general managers to plan goals, headcount and growth projections.
• Recruit, train, develop, and retain service technicians; guide training and performance reviews.
• Coordinate with other support teams to ensure smooth Service Department operations.
• Lead regular service team meetings to ensure clear communication and collaboration.
• Build a high-performance team that operates safely, efficiently and cost-effectively.
• Mentor team members and regularly review performance and development.
• Communicate with customers regarding issues and pursue timely resolutions.
• Support sales through market leads and price optimization initiatives.
• Review, schedule, and execute service, inspection, testing and maintenance contracts.
• Ensure time charging to jobs is accurate for cost accounting.
• Use scheduling/invoicing tools to schedule calls and generate invoices timely.
• Monitor certifications and ensure ongoing compliance.
• Commit to Safety culture and ensure provision of tools and PPE.
• Establish quality controls and adherence to fire and life safety regulations.
• Perform other duties as assigned.

Descrição da oferta de emprego

The Hiller Companies, LLC has an immediate opening for Service Field Manager.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Job Summary:

The Service Field Manager is responsible for ensuring the effective leadership and operational success of the service technicians. The manager will provide both strategic and tactical guidance, to achieve financial, operational and growth objectives, while keeping customer satisfaction a key priority.

What You'll Do

• Responsible for the operational & financial performance of the divisions service department, with a strong focus on operational leadership, business growth and continuous improvement.
• Work collaboratively with branch manager/ general manager in planning annual department goals, headcount needs and growth projections.
• Partner with Human Resources to recruit, train, develop, and retain service technicians. o Provide guidance on new employee training and periodic reviews of performance. Handle employee disciplinary actions when necessary. Motivate and track employee continued development and training.
• Collaborate with other Hiller support teams to ensure optimal operations of all Service Department functions.
• Coordinate and manage regular meetings for the service team to ensure thorough and effective communication to service employees, allowing for a collaborative team environment.
• Ability to build a high-performance team who can operate efficiently, effectively, productively and cost effectively.
• Ensure that all Service Department team members are appropriately mentored, professionally developed and that their performance is regularly reviewed.
• Communicate with customers and associates of Hiller regarding problems that may arise on jobs, to pursue a proper resolution, ensuring customer satisfaction remains a key priority.
• Support sales efforts through participation in market leads and price optimizations.
• Ensure all service, inspection, testing, and maintenance contracts are reviewed, tasked, scheduled, and executed to meet the customer needs.
• Ensure that required employees are correctly charging their time to assigned jobs so that all jobs are costed appropriately.
• Work within scheduling/invoicing platform to ensure all service and repair calls are scheduled properly, and resulting invoices are generated in a timely and accurate manner.
• Monitor and ensure that Service Department team members are up to date on required certifications.
• Commit to a culture of Safety and work with Safety partners to ensure employees have the required tools and PPE for the work being conducted.
• Establish quality control measures, conduct inspections, and ensure compliance with fire and life safety regulations and best practices.
• Other duties as assigned