Service Experience Specialist | Flexible Schedule & Growth

Jim Glover Auto Family; Tulsa (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Full time

Health, Medical and Dental

Paid time off and vacation

Growth opportunities

Employee vehicle purchase plans

Family owned and operated

Long term job security

Flexible Work Schedule

Job summary

Jim Glover Auto Family in Tulsa, OK is seeking a Service Advisor who can think on their feet and communicate effectively to coordinate repair services and provide administrative support to the Service Department.

You will manage service orders, keep customers informed of progress, allocate work to technicians, handle warranties, and uphold company policies while delivering a courteous, professional customer experience.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Excellent time management and communication skills.
• Professional, well-groomed appearance.
• Strong customer service and sales orientation.

Responsibilities

• Oversee service orders and flow of the Drive Lane to ensure prompt, courteous service.
• Own the customer experience, ensuring a positive dealership impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Assign work to technicians and track time to maximize service capacity.
• Answer questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index by meeting standards.
• Assist diagnosing problems, order parts, and manage warranty claims.
• Uphold company policies and ensure compliance with laws and regulations.
• Foster positive relationships with manufacturers and dealership staff.

Skills

Organized

Customer service

Communication skills

Leadership

Time management

Professional appearance

Sales/service experience

Team oriented

Autonomy

Driver's license

Job description

Jim Glover Auto Family in Tulsa, OK is seeking a Service Advisor who can think on their feet and communicate effectively to coordinate repair services and provide administrative support to the Service Department.

You will manage service orders, keep customers informed of progress, allocate work to technicians, handle warranties, and uphold company policies while delivering a courteous, professional customer experience.