Auto Service Advisor: Customer Care & Estimates

Jim Norton Toyota of OKC; Oklahoma City (OK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Vision, Dental

401(K) Retirement Plan

Group Life Insurance

Flexible Spending Account

Paid Vacation

Employee Discounts

Job summary

Jim Norton Auto Group in Oklahoma City seeks a Service Advisor to greet customers, capture vehicle details, and schedule maintenance. You will also enable loaner cars and verify insurance prior to service scheduling.

Responsibilities include detailing symptoms, quoting labor and parts, and keeping customers updated on progress throughout the day. This role requires energy, integrity, and a long-term commitment.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor or line manager preferred.
• Strong communication and interpersonal skills.
• Comfort with computer systems and learning new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service excellence

Communication

Problem solving

Time management

Team player

Job description

Jim Norton Auto Group in Oklahoma City seeks a Service Advisor to greet customers, capture vehicle details, and schedule maintenance. You will also enable loaner cars and verify insurance prior to service scheduling.

Responsibilities include detailing symptoms, quoting labor and parts, and keeping customers updated on progress throughout the day. This role requires energy, integrity, and a long-term commitment.