Service Appointment Coordinator

Germain Honda of Ann Arbor; Naples, Northern (FL, KY); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid Vacation/Holidays

Competitive wage plans

Professional development

Employee discounts

Job summary

Germain Lexus of Naples is seeking a Service Appointment Coordinator in Naples, FL to efficiently schedule and confirm service appointments. You will work closely with the service team to ensure a smooth customer experience.

The ideal candidate has excellent communication, prior customer service experience, and comfort with computer systems. We offer comprehensive benefits and opportunities for professional growth.

Qualifications

• Excellent communication skills and professional phone etiquette.
• Prior customer service experience is a plus.
• Knowledge of the automotive service industry is preferred.
• Strong attention to detail and organizational abilities.
• Prompt, courteous, and reliable demeanor.
• Able to work with a team and adapt to a fast-paced environment.
• Proficient with computers and basic software.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow-up with customers.
• Answer phone calls and emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Excellent communication skills

Customer service experience

Automotive service knowledge

Attention to detail

Organizational skills

Professional and courteous demeanor

Strong computer skills

Tools

CRM software

MS Office

Job description

Germain Lexus of Naples

Service Appointment Coordinator

Naples, FL

Full-Time

Pay based on experience

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Appointment Coordinator, you are responsible for efficiently scheduling and confirming appointments for the service department. This role requires excellent communication skills and attention to detail to ensure a seamless experience for the customer.

Responsibilities

• Schedule and confirm service appointments
• Manage appointment calendar and follow-up with customers
• Answer phone calls and respond to emails regarding appointments
• Coordinate with service advisors and technicians

Requirements

• Excellent communication skills
• Previous experience in customer service is a plus
• Knowledge of automotive service industry preferred
• Attention to detail and organizational skills
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills

Germain Offers

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.