Service Experience Lead - Fashion Retail

Nordstrom, Inc.; Littleton (CO); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Off

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking an Assistant Service Experience Manager who is goal-oriented, fashion-focused, and skilled at influencing and collaborating to drive results and deliver exceptional customer experiences.

In this role you will coach a team of specialists, partner with merchandising and store teams to implement customer-driven initiatives, support budget goals, and ensure security and privacy of customer information while maintaining service excellence in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent (preferred).
• Ability to coach and influence teams.
• Experience in retail or customer service is a plus.
• Ability to manage budgets and protect customer information.

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
• Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
• Perform all Service Experience, Cash Room and Communication procedures as applicable

Skills

Organizational skills

Communication skills

Prioritization

OS proficiency

Education

High school diploma (preferred)

Job description

Nordstrom, Inc. is seeking an Assistant Service Experience Manager who is goal-oriented, fashion-focused, and skilled at influencing and collaborating to drive results and deliver exceptional customer experiences.

In this role you will coach a team of specialists, partner with merchandising and store teams to implement customer-driven initiatives, support budget goals, and ensure security and privacy of customer information while maintaining service excellence in a fast-paced retail environment.